(Norwegian/Danish) Technical Customer Advisor
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(Norwegian/Danish) Technical Customer Advisor
About the job (Norwegian/Danish) Technical Customer Advisor
Type of position:
Full-time position
Key languages:
Fluent level of Norwegian or Danish
Sector:
Customer Service / Technical Support
About our Client:
Would you like to work for the most famous search engine company in the world? You will be working on an exciting project and you will have access to a tool lab' where you can get familiar with all the smart home devices that you will be providing support for. Does it sound like a great opportunity to you ? We think so too
The Offer:
- Assist the customer by phone, emails and chat;
- Offer technical assistance on the tools (smart home devices: cameras, virtual assistant etc..);
- Troubleshoot and define the correct escalation process when necessary;
- Show yourself always available to understand and ask clear questions to help the customer;
- Identify, study and propose the best solution to help your customer;
- Gather all relevant information into the system;
Requirements:
- Excellent communication skills in Norwegian or Danish + intermediate level in English;
- Experience in technical troubleshooting is a plus;
- Genuine care giver with a problem solver mind;
- Comfortable with phone calls, email writing and social media;
- Attractive salary package (with performance bonuses)
- Permanent contract
- Accommodation provided for a special fee if necessary
- Initial training, and continuous learning opportunities
- Monthly team building activities
- Great office space and an amazing customer service teamto work with
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