IT Support Engineer
2 semanas atrás
Social network you want to login/join with:
Client:AgileEngine
Location:Job Category:Other
EU work permit required:Yes
Job Reference:40485dd3d825
Job Views:3
Posted:15.03.2025
Job Description:Job Description
AgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed :)
What you will do:- Provide first-level technical support to clients using Shopify via phone, email, or chat.
- Focus on resolving critical issues that negatively impact the customer experience, particularly those affecting checkout or store access.
- Respond promptly and professionally to incoming alerts and issues.
- Escalate complex issues to higher-level teams when necessary and follow up until resolution.
- Conduct postmortem analysis and follow up with the involved teams.
- Log all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Identify and escalate recurring or systematic issues to the appropriate teams to improve overall customer experience.
- Collaborate with team members and actively contribute to knowledge-sharing initiatives.
- Maintain a positive and professional attitude while providing exceptional customer service.
- 2+ years of experience in Shopify.
- Previous experience in customer service or technical support is desirable but not mandatory for entry-level candidates.
- Strong problem-solving and analytical skills with attention to detail.
- Good communication skills, both verbal and written.
- Basic understanding of computer systems, networks, software applications, and hardware components.
- Familiarity with ticketing systems (Jira).
- Ability to work independently and efficiently, while also being a team player.
- Flexibility to work in 12-hour shifts, including weekends and holidays, as part of a 24/7 support operation.
- Patience, empathy, and a customer-first mindset to ensure customer satisfaction.
- Willingness to continuously learn and adapt to new technologies and procedures.
- Upper-Intermediate English level.
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.
#J-18808-Ljbffr-
Production It Engineer
1 semana atrás
Aveiro, Aveiro, Portugal Lufthansa Technik Portugal S.A Tempo inteiroThe Production IT Engineer for Aircraft and Engine Components technically ensures a digital, unimpeded, user-centric and cost-efficient process flow for maintenance and repair operations of the start-up of Lufthansa Technik Portugal in accordance with aviation regulations.Responsibilities and Tasks include but are not limited to the following: Support...
-
Production It Engineer
3 semanas atrás
Aveiro, Aveiro, Portugal Lufthansa Technik Portugal S.A Tempo inteiroThe Production IT Engineer for Aircraft and Engine Components technically ensures a digital, unimpeded, user-centric and cost-efficient process flow for maintenance and repair operations of the start-up of Lufthansa Technik Portugal in accordance with aviation regulations.Responsibilities and Tasks include but are not limited to the following: Support...
-
Production It Engineer
1 semana atrás
Aveiro, Aveiro, Portugal Lufthansa Group Tempo inteiroAre you ready to be part of something extraordinary?We're establishing a new MROfacility near Porto, Portugal.This location will be repairing engine and aircraftcomponent parts.As part of a well-established and trusted company, we're offeringyou the unique chance to combine the stability of a successful organization with theexcitement of building something...
-
Hubspot Support Engineer
1 semana atrás
Aveiro, Aveiro, Portugal Analytichem Group Tempo inteiroHubSpot Support EngineerAbout the RoleWe are seeking a dedicated and knowledgeable HubSpot Support Engineer to join our center of competence team.The ideal candidate will have a strong understanding of HubSpot, coupled with a passion for providing business support and system configuration.Your role will be pivotal in managing and optimizing our processes.Key...
-
It Engineer
4 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroA SynchroTech recruta um IT Engineer para estimado cliente, localizado na região de Espinho.FUNÇÃO Acompanhar integrações de sistemas informáticos, realizar configurações e gerir a comunicação entre equipas de desenvolvimento e fornecedores.Efetuar auditorias regulares aos sistemas, colaborando com auditorias externas.Monitorizar e reforçar a...
-
IT Support Specialist
Há 3 dias
Aveiro, Aveiro, Portugal Faurecia Tempo inteiroCompany Overview">Forvia is a leading provider of sustainable mobility technology solutions. With over 157,000 employees in 43 countries, we are ideally positioned to deliver innovative solutions that enhance the lives of road-users everywhere.">Job Description">We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team in...
-
Technical Support Engineer
Há 20 horas
Aveiro, Aveiro, Portugal Jobtome Tempo inteiroJob DescriptionWe are looking for a Technical Support Engineer to join our team at Jobtome-All. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Providing technical support and assistance to customers via phone, email, or online chatTroubleshooting and resolving...
-
Cloud Engineer
4 semanas atrás
Aveiro, Aveiro, Portugal Kcs It Tempo inteiro.We're looking for the special, unique and amazing YOU@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value...
-
Customer Support Engineer
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the Role:The Help Experience team at Squarespace is looking for a skilled Frontend Software Engineer to join our team in Dublin. As a member of our team, you'll work closely with other departments, including Staff Engineers, Data Analysts, and Customer Operations, to address complex technical challenges and leverage our expanding Cloud-native footprint...
-
IT Support Specialist
1 semana atrás
Aveiro, Aveiro, Portugal Faurecia S.A. Tempo inteiroAbout UsAt Forvia, a global leader in sustainable mobility technology, we're pioneering innovative solutions that matter to people. Our vision is to drive change in the automotive industry by bringing together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions.Your MissionWe're seeking a motivated IT Trainee to...
-
IT Process Engineer for MRO Operations
1 semana atrás
Aveiro, Aveiro, Portugal Lufthansa Group Tempo inteiroKey ResponsibilitiesThe successful candidate will be responsible for ensuring a digital, user-centric and cost-efficient process flow for maintenance and repair operations at our new facility near Porto, Portugal.Implement standardized processes and business logic into digital solutions for aircraft repairs with the Process Architect and project team.Assist...
-
IT Security Engineer Position
Há 15 horas
Aveiro, Aveiro, Portugal Sensei Tempo inteiroWe aim to deliver value through knowledge and talent at Decskill. Our main mission is to foster a culture of excellence and invest in the development and well-being of our people.About UsWe are an IT consulting company founded in 2014, operating across three core areas: DECSKILL TALENT, DECSKILL BOOST, and DECSKILL CONNECT. Our team collaborates closely with...
-
Ecommerce Support Engineer
Há 3 dias
Aveiro, Aveiro, Portugal JobFinder Spain Tempo inteiroEcommerce Support Engineer - Junior RoleWe are seeking a skilled Ecommerce Support Engineer - Junior Role to join our team at AgileEngine in Portugal. As a junior developer, you will provide technical assistance to Shopify customers, troubleshoot complex issues, and collaborate with product management and development teams.Your Key Responsibilities:Work...
-
IT Project Support Professional
Há 10 horas
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout the OpportunityWe are excited to offer a unique opportunity for a skilled IT Project Coordinator to join our team. As an IT Project Coordinator, you will support project managers in delivering high-quality projects, ensuring timely completion and customer satisfaction.Key Responsibilities:Support project managers in planning, organizing, and following...
-
Head of Desktop Support Team
1 semana atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroJob DescriptionThis is an exciting opportunity to join our Support team as a Head of Desktop Support Team. You will be responsible for leading a team of skilled support engineers, providing guidance and oversight on complex technical issues.Responsibilities:Lead a team of support engineers in resolving customer queries Develop and implement strategies to...
-
Aircraft Component Repair IT Expert
1 semana atrás
Aveiro, Aveiro, Portugal Lufthansa Group Tempo inteiroAbout the RoleThis position requires a highly motivated individual who can work collaboratively with cross-functional teams to deliver high-quality results. As a Production IT Engineer, you will have the opportunity to make a meaningful impact on the company's operations and contribute to its growth and success.Work closely with the Process Architect and...
-
Data Engineer
Há 7 dias
Aveiro, Aveiro, Portugal Boost IT Tempo inteiro**Job Description:**">We are seeking a highly skilled Data Engineer to join our team at Boost IT. As an ELK Expert Developer, you will be responsible for delivering operations on the ELK product, developing and implementing ELK, configuring and administering the ELK platform, and contributing to Monitoring Study.Key Responsibilities:Developing new pipelines...
-
IT Project Specialist
Há 5 dias
Aveiro, Aveiro, Portugal Boost IT Tempo inteiroAbout Us">We are Boost IT, a leading technology consultancy company based in Portugal. We strive to be the most dynamic, energetic, and reliable company in the market, working on the most relevant technology projects.">Job Description">The ideal candidate will have exceptional PowerPoint skills, strong communication and organizational skills, and experience...
-
IT Support Professional
1 dia atrás
Aveiro, Aveiro, Portugal Inetum Tempo inteiroAbout UsInetum is a European leader in digital services with a presence in 19 countries. We strive to make a positive impact on businesses, public sector entities, and society through our innovative solutions.We have a team of 28,000 consultants and specialists working together to drive innovation and improve client performance.Job OverviewWe are seeking an...
-
ECA Automation Engineer
2 semanas atrás
Aveiro, Aveiro, Portugal Sidel Tempo inteiroYour MissionAs an ECA Automation Engineer - Product Support Specialist, you will be part of the RPS ECA team and based in Santa Maria De Feira. Your primary responsibility will be to provide technical support for CCF and AQFlex products, ensuring seamless operation and resolving any technical issues that may arise.You will work closely with field service...