Service Center Agent
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Apply for Service Center Agent - English/French Speaker - On-site at Lufthansa LGSP in Porto, P13, PT
This Full time on site position offers great opportunities for career growth. Are you looking to start or develop your career in aviation within a highly international and specialized environment? Lufthansa LGSP is expanding its Competence Center in Porto and is looking for motivated Aviation Support Specialists to join a high-performing, international environment where precision, teamwork, and growth truly matter.
Your Mission
At Lufthansa LGSP, our mission is to ensure seamless and efficient travel operations on a global scale, supporting critical aviation partners and systems with excellence and continuous innovation. As an Aviation Support Specialist, you will be part of a specialized Competence Center with direct impact on global travel operations:
- Provide specialized support to B2B (partners) and B2C (passengers) through multiple channels
- Manage bookings, changes, and ticketing processes with accuracy and efficiency
- Support a global network of more than 350 airports worldwide
- Quickly assess requests, priorities, and operational requirements
- Work with multiple aviation systems and platforms
- Collaborate with international teams to ensure effective resolution of requests
- Ensure compliance with global processes, policies, and standards
- Contribute with feedback to continuously improve processes and tools
- Participate in training sessions and updates on systems, suppliers, and industry best practices
What We Offer
Exclusive 1 month training program, fully provided by the company. Employment contract starting from day one of training. Integration into a specialized Aviation Competence Center. On-site, full-time position in Porto, Portugal. International working environment and career development opportunities.
- Exclusive staff travel discounts with the Lufthansa Group, applicable across the Lufthansa Group and partner airlines.
- Exclusive discount platform with partner companies.
- Life Insurance and Health Insurance.
- Pension Savings Plan with company contribution.
- Volunteer days and team-building initiatives.
- Additional benefits: language classes and access to dedicated learning platforms.
What We Are Looking For
- Fluency in English and French (mandatory)
- Ability to work in a 24/7 shift rotation system
- Strong communication and organizational skills
- Strong interest in the aviation industry
- Ability to work in a dynamic, international team environment
- Previous experience in support or administrative roles (valued but not mandatory)
Why Join Us?
This is a unique opportunity to develop a specialized career in aviation, starting with structured training and joining one of the world’s leading aviation groups.
Job Details
Job Types: Full-time, Contract
Contract length: 12 months
Work Location: In person
Annual Salary: €15,141.00 - €16,191.00 per year
Job Types: Full-time, Contract
Pay: 15,141.00€ - 16,191.00€ per year
Application Question(s): Do you have the legal right to work in Portugal?
Language: English (Required) French (Required)
Work Location: In person