French Travel Customer Support in Porto
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Start Your Journey in Customer Support – Travel Project
Join an international, customer-focused team dedicated to creating smooth and memorable travel experiences. If you enjoy helping people, solving problems, and working in a dynamic, fast-paced environment, this role offers an excellent opportunity to develop your career in both customer service and the travel industry.
Role Overview
As a Travel Customer Support for the Travel Project, you will assist customers throughout every stage of their journey. From handling bookings and itinerary modifications to answering travel-related questions and resolving service issues, your goal will be to provide reliable assistance and ensure a seamless and positive travel experience.
Key Responsibilities
- Provide high-quality customer support via phone, email, live chat, and other digital communication channels.
- Assist customers with bookings, reservation modifications, cancellations, and other travel-related requests.
- Deliver clear and accurate information regarding flights, accommodation, transportation options, travel policies, and additional services.
- Resolve customer inquiries and issues efficiently while maintaining high levels of customer satisfaction.
- Manage customer cases in accordance with company procedures and escape complex situations to the appropriate teams when required.
- Accurately document customer interactions, actions taken, and case resolutions using internal systems.
- Handle customer complaints professionally, demonstrating empathy, patience, and a solution-oriented approach.
- Stay up to date with travel products, company policies, procedures, and industry developments through continuous training.
- Collaborate closely with internal teams and travel partners to ensure timely and effective issue resolution.
Requirements
- Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Experience: Minimum 1 year of experience in Customer Support
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why join us
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level?
Apply now and be a key player in delivering outstanding customer experiences while advancing your career
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