French Speaking Customer Service Representative(EU)
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Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Maintain detailed and accurate records of customer interactions
- Escalate complex issues to the appropriate department when required
- Follow company guidelines, quality standards, and performance metrics
- Ensure high levels of customer satisfaction and service quality
Requirements
- C1 or higher level of French (written and spoken)
- B2 or higher level of English (written and spoken)
- Strong communication and interpersonal skills
- Ability to handle customers with patience and empathy
- Basic computer skills and familiarity with CRM systems (preferred)
- Good problem-solving and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work in shifts (if required)
- Education: High school diploma required (Bachelors degree is a plus)
What We Offer
- Competitive salary and performance-based bonuses
- Paid training and career growth opportunities
- Supportive and multicultural work environment
- Health insurance and other benefits
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Customer Service Representative
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