Production Support Engineer
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🚀 We’re looking for a Production Support Engineer (L1/L2) – Core Banking | 24/7 Environment
Who We're Looking For:
We are looking for a skilled Production Support Engineer (L1/L2) to join a dynamic IT team in Lisbon. This role is critical in ensuring the stability, performance, and continuous improvement of core banking production systems.
- Ensure smooth day-to-day production operations in a 24/7 support model.
- Monitor and manage Close of Business (COB) activities in production environments
- Handle incidents, BAU service requests, and infrastructure maintenance activities
- Ensure adherence to SLAs and IT governance standards
L1 Responsibilities:
- Monitor systems and respond to user queries
- Perform first-line diagnosis and resolve minor technical issues
- Maintain knowledge base documentation
- Ensure SLA compliance
L2 Responsibilities:
- Analyze, troubleshoot, and resolve complex application issues
- Perform root cause analysis
- Collaborate with L3, infrastructure, database, and security teams
- Manage patches, upgrades, and batch processing
- Support reconciliations and end-of-day processes
- Ensure compliance with IT governance and audit requirements
- Provide clear communication to stakeholders throughout the ticket resolution lifecycle
- Support operations teams with clarifications and technical guidance
✅ Professional Experience & Technical Skills:
- Proven experience in Banking L1/L2 Production Support
- Strong understanding of Run the Bank (RTB) operations and incident management
- Knowledge of core banking streams:
- Retail Banking (Accounts, Deposits, Loans)
- Treasury Operations
- Wealth Securities & Corporate Actions
- Payments
Solid experience with:
- Linux / Unix | Shell scripting | SQL & PL-SQL | Log analysis
- Dynatrace | Kubernetes (K8) | Docker | Ansible| Banking APIs, interfaces, and middleware
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