French-Speaking Customer Support Specialist – On-site Porto
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Role Overview
We are looking for a
Customer Support Specialist
Location: Porto, Portugal
Contract Type: Full-time (On-site)
Languages: French(C2), English (B2+)
Working Hours: Rotational shifts
- Monday – Saturday: 07:00 – 19:00
We are looking for a service-driven and detail-oriented Customer Support Specialist to support French-speaking customers for a premium lifestyle and consumer brand.
You will be based on-site in Porto, delivering personalized support for digital products and services, while ensuring a high-quality customer experience in a regulated environment.
Key Responsibilities
- Handle incoming customer inquiries via phone, chat, and email in Slovenian
- Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
- Ensure full compliance with brand, quality, and regulatory standards, including strict age-verification procedures
- Accurately document all customer interactions in English within internal CRM systems
- Identify customer needs and provide appropriate solutions or escalate when required
- Stay up to date with product updates, campaigns, and support processes
- Work flexibly across rotating shifts, including evenings and weekends
- Native or C2-level fluency in French
- English proficiency at B2 level or higher
- Strong customer service and communication skills
- Comfortable using digital tools and supporting electronic products
- Previous experience in customer support, retail, or consumer-focused roles is an advantage
- Detail-oriented, professional, and empathetic approach to customer interactions
- Base salary: €930 gross paid over 14 months
- Guaranteed bonus: €100 gross (or more, depending on targets achieved) for the first 3 months
- Meal allowance: €9 per day (net, provided via meal card.
- Transportation reimbursement: Up to €40 for public transport, upon presentation of a monthly subscription
- Modern office environment in Porto
- Multicultural and international work environment
- Career growth and internal development opportunities
- Work with a premium international brand in a structured and compliant environment
- Support adult customers using innovative digital products and services
- Be part of a supportive, international team
- Develop skills in customer experience, compliance, and digital support
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