English-Speaking AI Customer Support Specialist – Day Shift
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CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position on the Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday.
Your Role
- Support customers across multiple communication channels
- Resolve billing, invoicing and account access enquiries
- Troubleshoot platform and product-related issues
- Guide customers on using products and features effectively
- Deliver timely, accurate and high-quality customer support
Your Qualifications
- Fluent English, written and spoken
- Strong interest in AI and new technologies
- Excellent communication and problem-solving skills
- Customer-focused and comfortable troubleshooting issues
- Previous customer service or technical support experience is an advantage
- Comfortable working in a fast-paced and technology-driven environment
- Availability to work Day Shifts scheduled between 07:00 and 22:00
The Offer
- Day Shift: working hours scheduled between 07:00 and 22:00
- Competitive salary package + performance bonus
- Meal allowance
- Holiday and Christmas allowances
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Lisbon
- Opportunity to work closely with cutting-edge AI technology
Relocation
permanent accomodation provided - check project files in drive