Microsoft Dynamics 365

Our client is looking for an experienced consultant to strengthen its Dynamics 365 / XRM capability, with a specific focus on the integration between the CRM platform and mass mailing / email marketing systems. The consultant will work closely with Communication and Marketing and the Corporate IT teams to stabilise, improve, and extend these integrations, supporting both day-to-day operations and upcoming enhancement projects.

Key Responsibilities

• Design, build, and maintain integrations between Microsoft Dynamics 365 (XRM) and mass mailing / email marketing platforms (e.g. ClickDimensions or equivalent).
• Troubleshoot and resolve data synchronisation issues between CRM records, contact/subscriber lists, and mailing campaigns.
• Support marketing and communications teams with campaign configuration, segmentation, and deliverability (bounce handling, DMARC/SPF/DKIM considerations).
• Develop and maintain customisations within Dynamics 365 (plugins, workflows, Power Automate flows, custom entities/fields as needed).
• Document technical designs, data flows, and operational procedures for handover and knowledge sharing.
• Collaborate with Communications & Marketing and other Corporate IT stakeholders on roadmap items, incident resolution, and process improvements.
• Advise on best practices for CRM/marketing automation architecture.

Required Skills & Experience

• Proven hands-on experience with Microsoft Dynamics 365 / XRM (configuration, customisation, administration).
• Demonstrated experience integrating Dynamics 365 with mass mailing or marketing automation platforms (e.g. ClickDimensions, Mailchimp, dotdigital, or similar).
• Solid understanding of CRM data models, contact/lead management, and campaign/segmentation logic.
• Familiarity with Power Platform (Power Automate, Power Apps) and/or .NET/C# for custom plugin development.
• Working knowledge of email deliverability fundamentals (SPF, DKIM, DMARC, bounce/complaint).
• Good communication with non-IT stakeholders.
• Comfortable working independently and collaboratively in a small, cross‑functional IT team.
• Fluent in English (French an asset).

Nice to Have

• Experience in a media, broadcasting, or membership-organisation context.
• Exposure to Microsoft Entra ID / SSO and identity‑driven access models for CRM systems.
• Experience with Jira/Confluence for ticketing and documentation.
• Prior experience in an international, multi‑stakeholder organisation.