Customer Service Representative

Há 3 dias

Porto, Portugal CallForTalents Tempo integral 24 000 € - 32 000 € Contrato

About The Role

We are looking for a bilingual Customer Service professional fluent in Italian and English to join our team in Porto. This on-site role operates on a 24/7 rotative shift schedule. Night shifts (22:00 to 07:00) are typically covered occasionally due to a small night shift team. Candidates must be aware of and comfortable with this rotation.

Location: Porto, Portugal

Work Model: On-site

Requirements

  • Fluent, verbal and written, in Italian.
  • C1 level English proficiency.
  • Ability to support more than one market simultaneously.
  • Background in healthcare or technical support is a plus.
  • Knowledge of diabetes or medical devices.
  • Strong customer service orientation with excellent communication skills.
  • Proven ability to retain and manage large amounts of information.
  • High problem-solving and priority skills.
  • Detail-oriented and organizational skills.
  • Stress management capabilities.
  • Good temper to handle disputes and emergencies.
  • Active listening and empathy to solve client's issues.

Benefits

  • Welcome bonus of 1200€ for Italian speakers, paid in 12 monthly installments during the first year of employment.
  • Food allowance of 7.63€ per working day.