German-Speaking User Support Coordinator | Remote

Há 4 dias

Portimão, Faro, Portugal Cbtalents Remoto Tempo integral 25 000 € - 35 000 € Contrato

Overview

German-Speaking User Support Coordinator | Remote

Job Openings German-Speaking User Support Coordinator | Remote

About the job

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role

Customer Service Agent (German-speaking)

Location: Remote in Portugal

Responsibilities

  • Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
  • Handle sales inquiries with confidence and professionalism
  • Guide clients through available packages, promotions, and upgrades
  • Resolve queries and ensure customer satisfaction throughout the booking process
  • Upsell services when appropriate to enhance the overall customer experience
  • Maintain accurate records of customer interactions and transactions

Required Profile

  • Fluent in German (C1+) and proficient in English (B2+)
  • Experience in a customer-focused environment
  • Excellent communication and persuasion skills
  • Ability to work independently
  • EU Passport or valid work permit ( No Visa provided)
  • Opportunity to work from the comfort of your home (regional restrictions apply)
  • Join a vibrant, international team in the travel and tourism industry
  • Career development and growth in a well-established global client environment