IT Business Analyst – Salesforce

IT Business Analyst – Salesforce & Digital User Experience (m/f/d)

526824

23-Oct-2026

Information Technology

Create a better #TomorrowWithUs

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

About Portugal Tech Hub

We take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.

Are you ready to be part of the change? Come join us

Drive Digital Solutions Across One of Siemens' Most Important Platforms

Every successful digital solution starts with a clear understanding of business needs and ends with a reliable service that delivers value to users every day.

As an IT Solution Expert (f/m/d), you will play a central role in shaping, improving, and operating SiePortal solutions within a project focused on Guided Experience, where understanding user needs, user journeys, and eCommerce processes is important. Acting as the bridge between Business, Product Owners, Development, Testing, Operations, and external partners, you will ensure that requirements are understood, solutions are sustainable, and deliveries meet the expected business outcomes.

You will join an international environment where collaboration, quality, innovation, and continuous improvement are key success factors.

Your mission will be…

In this role, you will act as the trusted technical partner of the Product Owner, ensuring alignment between Business, Development, Testing, and Operations. Your main responsibilities will focus on refining requirements, defining sustainable solution approaches, coordinating implementation, validating delivered solutions, and supporting stable operations throughout the solution lifecycle.

• Analyze and refine business requirements together with Product Owners and stakeholders.
• Evaluate business and UX requirements from a technical and end-user perspective, considering Guided Experience and eCommerce processes, and assess feasibility, impacts, and implementation efforts.
• Define solution requirements, acceptance criteria, and sustainable solution approaches.
• Coordinate implementation activities and collaborate with implementation partners and technical stakeholders.
• Define and document solution architecture concepts, interfaces, and technical specifications.
• Define technical acceptance criteria and validate implemented solutions.
• Support testing activities and ensure requirements are correctly implemented.
• Support deployments, handovers, and production readiness activities.
• Operate, monitor, and continuously improve the solution throughout its lifecycle.
• Ensure compliance with architectural, security, legal, and governance requirements.
• Support incident management, operational improvements, and service continuity activities.
• Act as the trusted technical partner of the Product Owner and ensure alignment between Business, Development, Testing, and Operations.

We are looking for someone with…

• Education
• Bachelor's Degree in Computer Science, Engineering, Information Technology, Business Information Systems, or a related field.
• Experience & Knowledge
• Experience in business analysis, solution delivery, application management, or software development projects.
• Salesforce knowledge is required for this role.
• Strong technical knowledge of APIs, system integrations, and databases is particularly important for understanding solution behavior, data flows, and technical dependencies.
• Knowledge of eCommerce processes and the ability to understand requirements from an end-user perspective are important for shaping intuitive, user-focused Guided Experience solutions.
• Experience working with solution enhancements, operational support, and continuous improvement activities.
• Familiarity with Agile methodologies such as Scrum and SAFe.
• Understanding of software development technologies, integrations, and enterprise application landscapes.
• Experience collaborating with implementation partners and service providers