French-Speaking Customer Support

Há 7 dias

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
French-Speaking Customer Support, LisboaClient:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Description:

Job Title: French-Speaking Customer Service Representative (Onsite)
Location: Braga, Portugal (remote)
Industry: Website Technical Solutions
Employment Type: Full-Time (Rotating Shifts)

Work Location: Onsite in Braga or remote, Portugal
Shift Details:

  • Working hours: Monday to Sunday with rotating shifts (including nights)
  • 2 days off per week on a rotating schedule
  • Shifts include morning, afternoon, and night rotations

Language Requirements:

  • French (Minimum C2 level required)

Job Summary:
We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This role offers an exciting opportunity in the website technical solutions field, where you will assist customers with technical inquiries and deliver exceptional service in a fast-paced environment. If you are passionate about technology, problem-solving, and customer support, this could be the perfect role for you.

In this position, you will help French-speaking customers resolve technical issues related to website services, troubleshoot problems, and provide guidance on website tool usage. Previous experience in customer service or technical support is beneficial but not required. We value individuals who are enthusiastic to learn, adaptable, and capable of thriving in a dynamic environment.

You will be working onsite in Braga and assisting customers through various channels, including phone, email, and live chat. Your contribution will directly impact customer satisfaction and the company's success.

Primary Responsibilities:

  • Deliver high-quality customer support to French-speaking clients, assisting with technical website issues
  • Troubleshoot and resolve technical problems related to website setup, configuration, and functionality
  • Guide customers step-by-step through technical processes to ensure they can effectively use website features
  • Address and resolve website-related issues, including errors or performance concerns
  • Log all customer interactions in the CRM system for accurate tracking and follow-up
  • Escalate complex problems to the relevant teams for resolution
  • Maintain confidentiality and comply with data protection standards when handling customer information
  • Provide feedback on recurring issues or suggestions for improving the customer experience
  • Manage multiple customer queries effectively during high-demand periods
  • Collaborate with colleagues to share knowledge and improve service delivery
  • Assist customers with account settings, billing issues, website features, and general troubleshooting
  • Ensure adherence to company guidelines and maintain service quality

Skills & Qualifications:

  • Fluency in French (C2 level or higher)
  • Intermediate English proficiency (B2 or higher preferred)
  • Customer service or technical support experience is a plus, but not mandatory
  • Strong communication skills, both written and verbal, with a customer-focused attitude
  • Technical aptitude and willingness to learn and resolve website-related issues
  • Ability to work in a fast-paced environment, managing multiple tasks and inquiries
  • Strong problem-solving skills, with the ability to address issues quickly and efficiently
  • Comfortable working nights and weekends as part of the rotating shift schedule
  • Ability to stay focused and effective when handling repetitive tasks
  • Excellent attention to detail and ability to document customer interactions accurately
  • EU ID required for employment in Portugal (or Residence Card for non-EU nationals)

Additional Benefits:

  • Comprehensive health and life insurance from day one
  • Opportunities for career growth with ongoing training and internal promotion prospects
  • Daily meal allowance for lunch and snacks
  • Monthly transport allowance
  • Access to professional certifications and career advancement programs
  • Company-provided equipment, including a laptop and necessary tools
  • A collaborative work environment where teamwork and support are key to success
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