Global SAP Support Desk L1 Specialist
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Doxis in Porto, Portugal, seeks a dedicated IT support professional to be the trusted contact during critical hours, solving technical issues, assisting users, and ensuring business continuity in an international, collaborative environment.
You will handle inquiries via ticketing, email and phone, deliver 1st line (and occasional 2nd line) support, troubleshoot issues, monitor systems, and ensure SLA compliance while documenting incidents and collaborating with internal teams to resolve them.