Operations Customer Expert I Spanish Market
2 semanas atrás
Are you passionate about customer service and ready to take on a dynamic role that blends customer support and sales? Join us for a rewarding career where innovation, quality, and people are at the heart of everything we do
Role and Responsibilities:
As an Operations Customer Expert I, you will:
- Provide excellent customer support for the Spanish market.
- Handle customer service tasks, manage claims, and perform cross-selling.
- Communicate effectively via voice and email, ensuring top-tier service delivery.
Requirements:
- Minimum of 6 months of experience in customer service and sales (preferred).
- Strong ability to manage communication through voice and email efficiently.
- Proficiency in Spanish (essential) a near-native or native level with B2 English
- Ability to work with new software programs and adapt to technology.
- A valid residence card for Portugal OR a EU member state passport (a MUST)
Working Hours:
- Shifts are rotational, from Monday to Friday, between 7:30 AM and 5:00 PM.
Training:
- Intensive 12-day training to equip you with all the knowledge needed for success.
- Training is conducted in English, with daily working hours of 8 hours.
- Completion of training is required with at least 85% accuracy on the final test.
Trial Period:
- 1-month trial period after the contract signing. Performance during this period will impact the final decision for continued employment.
Location:
- Your workplace is located in Lisbon, Portugal, with convenient access to public transport.
If you are passionate about delivering outstanding customer service and are excited to contribute to a leading industry, apply today to start your career with us
Compensation and Benefits:
- Competitive monthly salary and attractive benefits.
- Holiday and Christmas bonuses (equal to base salary).
- Meal allowance (EUR 7 per day).
- Health insurance from day one.
- Housing option: Accommodation in company-rented apartments for employees relocating from more than 100 km away.
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