Customer Experience Agent
Há 4 dias
We are seeking a detail-oriented, empathetic, and proactive Customer Experience Agent to join our team and support our Ilyon Gaming Studio. In this role, you'll handle player inquiries, troubleshoot issues, and share feedback to improve the game experience. You will be the bridge between our players and the development team, ensuring a smooth, enjoyable experience for all. This is a hybrid position with at least x3 days a week in the office.
What will you be doing at Miniclip?Key Responsibilities:
- Respond to player inquiries via email, in-app chat, and app store reviews with friendliness, clarity, and professionalism.
- Troubleshoot technical issues and provide guidance to players.
- Escalate complex problems to the development or QA teams and ensure they are resolved promptly.
- Gather player feedback and share insights to help shape game improvements.
- Monitor recurring issues and suggest improvements to the game or support processes.
- Stay informed on game features, updates, and policies to provide accurate, up-to-date support.
- Actively participate in team meetings and contribute ideas for enhancing the player experience.
- Previous experience in customer support (experience in the gaming or tech industry is a plus).
- Basic troubleshooting knowledge for iOS and Android devices.
- Exceptional written and verbal communication skills in English (additional languages are a bonus).
- Strong empathy and patience when handling player concerns.
- Excellent problem-solving skills with the ability to think creatively when needed.
- High level of organization and attention to detail.
- Proactive attitude and a commitment to delivering outstanding player support.
- Passion for gaming and a deep understanding of player perspectives.
- Familiarity with social media management for community engagement and player interactions.
- Familiarity with data privacy regulations, such as GDPR, CCPA, and their practical application.
Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 400 million monthly and 65 million daily active users across mobile, PC, console, social, and online platforms. Operating in 12 countries, Miniclip develops and launches games in multiple categories across its 20 studios.
Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
For more information, visit miniclip.com.
#J-18808-Ljbffr-
Global Customer Experience Agent
1 dia atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroWe are seeking a Global Customer Experience Agent to deliver an exceptional customer experience. You will be part of a diverse and dynamic team that values innovation and teamwork.About the RoleBe the first point of contact for customers via phone, email, and chatAnalyze customer needs and provide personalized solutionsMaintain accurate records in our CRM...
-
Multilingual Customer Experience Agent
Há 4 dias
Lisboa, Lisboa, Portugal Bluselection Tempo inteiroJoin Our TeamAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and multicultural environment? If so, we encourage you to apply for this exciting opportunity!About the RoleThis Customer Service Agent position is perfect for someone who enjoys working with people, is fluent in multiple languages, and has a passion...
-
Customer Experience Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroWe are looking for a skilled Customer Experience Specialist to assist our Customer Service team in achieving sales and retention targets.As a Customer Experience Specialist, you will be an integral part of our international team, interacting with customers across various markets.Key Responsibilities:Providing excellent service to customers via phone, email,...
-
International Customer Experience Agent
Há 3 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAbout the Opportunity: We are seeking an international customer experience agent to join our team. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch service via phone, email, and chat.Key Responsibilities:Handle customer inquiries and resolve issues efficientlyProvide...
-
Customer Experience Ambassador
Há 3 dias
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroAbout Our ClientOur client is an international company based in the Rotterdam area. They specialize in providing high-quality multivitamins and are committed to delivering exceptional customer experiences.Your RoleAs a Customer Sales Executive, you will be an integral part of our Customer Service team. Your primary responsibility will be to assist the...
-
Customer Experience Agent in Lisbon
Há 4 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAt TN Portugal, we believe that our employees are our greatest asset. That's why we're looking for a skilled and customer-oriented individual to join our team as a Customer Experience Agent in Lisbon.Your key responsibilities will include:Delivering exceptional customer experiences through personalized support.Addressing customer inquiries and concerns in a...
-
Retail Customer Experience Agent
Há 6 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroYour ResponsibilitiesYou will be the face of our brand, interacting with customers to address their concerns and provide tailored solutions. As a Customer Service Agent, you will be responsible for:Handling customer inquiries via various channelsAnalyzing customer needs and providing suitable solutionsMaintaining accurate records in the CRM systemOffering...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroThis is an exciting opportunity to join a dynamic team as a Customer Experience Agent for a multinational organization.About the RoleYou will be responsible for providing exceptional customer service, answering queries via email and phone, and ensuring a high level of customer satisfaction.In this role, you will also have the opportunity to participate in...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the RoleThis is an exciting opportunity to join our team as a Technical Support Agent in Lisbon. You will be responsible for providing exceptional customer service and support to our clients, ensuring that their queries are resolved promptly and efficiently.Key RequirementsNative-level proficiency in German and a minimum C1 level of English.A valid...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroCareer Opportunities in Customer ExperienceWe are seeking talented and ambitious professionals to join our team as German Speaking Customer Experience Agents. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.The ideal candidate will have a strong background in customer service, excellent...
-
Lisboa, Lisboa, Portugal Bluselection Tempo inteiroAre you passionate about delivering outstanding customer experiences? Do you possess excellent communication skills and a strong desire to work in a dynamic environment? We are seeking a customer experience agent to join our team in Lisbon, Portugal.Key Responsibilities:Customer Engagement: Engage with customers via email, phone, and live chat to resolve...
-
Customer Agent
Há 5 dias
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Agent (French Speaker) - Porto / Lisbon or Remote in Portugal Location: Porto or Lisbon, Portugal (with relocation assistance) Are you fluent in French and looking for a new opportunity as a Customer Agent? Join our dynamic team in Porto or Lisbon, or with the flexibility to work remotely. No prior experience is necessary as we provide comprehensive...
-
Multilingual Customer Agent
Há 4 dias
Lisboa, Lisboa, Portugal Oceanic View Solutions Tempo inteiroAbout the RoleWe're looking for a highly motivated and detail-oriented Multilingual Customer Agent to provide exceptional support to our customers. As a key member of our team, you will assist customers with account setup, logins, verifications, financial transactions, and technical concerns. Your strong communication skills and ability to empathize with...
-
Customer Service Representative
Há 4 dias
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroOur Client OverviewAbroad Experience is an international company operating in the Rotterdam area. We specialize in multivitamins and provide a range of products to our customers.Job TitleSales Executive - Multivitamin SpecialistJob DescriptionWe are looking for a candidate with:Fluency in French (C1 level) and professional English skills2-4 years of...
-
International Customer Care Agent
Há 2 dias
Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiroBecome an International Customer Care Agent with UsWe invite you to join Eugenia Talent's dynamic team as an International Customer Care Agent, responsible for providing premium support in Flemish and English.Your Role Includes:Providing top-tier customer support through multiple channels.Maintaining accurate records in our system.We Value:Strong...
-
Customer Experience Cloud
4 semanas atrás
Lisboa, Lisboa, Portugal Max Accelerate Tempo inteiroJob Title: Customer Experience Cloud & AI SMELocation: Remote / UAE / PortugalCompany: KompetenzaDepartment: AI & Service Cloud DevelopmentReports To: Director R&DAbout KompetenzaKompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR)...
-
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroAbout This RoleWe are looking for a seasoned Customer Sales Executive to join our team at Abroad Experience. As a critical member of our Customer Service team, you will focus on driving sales and retention efforts while maintaining exceptional customer satisfaction levels.Your Key ResponsibilitiesProvide high-quality customer service across various...
-
Customer Service Representative
Há 4 dias
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroCustomer Service Representative at Customer LabsWe are seeking a skilled Customer Service Representative to join our team at Customer Labs. As an Italian-speaking representative, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions.Your primary responsibilities will include:Responding to...
-
BPO Customer Support Agent
Há 14 horas
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroBPO Customer Support AgentWe are seeking a highly skilled BPO Customer Support Agent to join our team in Lisbon, Portugal. The ideal candidate will possess fluency in Swedish (C2 Level or Native) and good knowledge of English (B2 level). Responsibilities include working in a dynamic environment, developing customer relationships, and providing exceptional...
-
Customer Service Agent
Há 4 dias
Lisboa, Lisboa, Portugal C B Talents global Tempo inteiro**Job Description:**We are looking for a skilled Customer Service Agent to join our team at C B Talents global. As a Customer Service Agent, you will be the primary point of contact for customers, providing exceptional support and resolving their issues in a timely manner.**Key Responsibilities:Provide technical assistance to customers through voice, email,...