Senior Business Travel Consultant

Há 4 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

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Senior Business Travel Consultant, Lisbon

Client:

Location: Lisbon, Portugal

Job Category:

Other

EU work permit required: Yes

Job Reference:

d74dbb18251e

Job Views:

3

Posted:

01.04.2025

Job Description:

Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.

Location: Remote, hybrid or office-based (your choice)
Important: Candidates must reside in Portugal
Employment Type: Full-time
Compensation: Competitive salary + benefits

About the Position

Join a fast-growing Travel Experience team and play a key role in delivering top-tier travel support As a Senior Travel Experience Consultant, you will directly assist users with their travel needs, ensuring seamless and stress-free experiences. From handling flight, hotel, car, and rail bookings to troubleshooting urgent issues, you'll be the go-to expert for travelers.

In this role, you'll also collaborate with internal teams (product, design, and engineering) to provide valuable feedback, improving our customer-facing and internal platforms. If you're a proactive problem solver with extensive GDS experience, a passion for travel, and a commitment to customer excellence, we'd love to hear from you

Key Responsibilities
  • Provide exceptional travel support via chat, calls, and emails
  • Manage bookings for hotels, flights, cars, and rail while ensuring accuracy
  • Assess customer needs, urgency, and preferences to provide tailored solutions
  • Guide customers in using self-service options on the Navan platform and app
  • Maintain strong knowledge of suppliers, destinations, and internal systems
  • Ensure compliance with company and customer travel policies
  • Deliver feedback to internal stakeholders to enhance processes and customer experience
  • Stay updated on travel industry best practices, tools, and policies
  • Participate in team meetings and training sessions to stay ahead in the industry
  • Meet performance metrics, including SLAs, attendance, and quality expectations
Qualifications and Skills
  • 5+ years of experience as a Travel Consultant handling air, rail, and hotel bookings (essential)
  • 3+ years of experience using GDS systems (Sabre, Amadeus, or Galileo) (essential)
  • Fluency in English (both written and spoken) is essential for efficient communication
  • Additional fluency in French, German, Spanish, or Italian is a plus
  • Strong customer service experience in a contact center or customer-facing role
  • Tech-savvy, comfortable with tools like Gmail, Zendesk, Slack, and Salesforce
  • Ability to multitask, troubleshoot issues independently, and resolve urgent matters quickly
  • Flexibility to work rotating shifts (Monday to Sunday, between 7 AM and 11 PM)
  • Empathetic, professional communicator with strong verbal and written skills
Benefits and Rewards

Be part of a dynamic, global team in a fast-paced travel industry.
Work remotely from anywhere in Portugal.
Grow your career with ongoing training and development.
Competitive salary + performance-based bonuses.
Impact traveler experiences while contributing to innovative platform improvements.

Embark on Your Journey in Corporate Travel

Join us as a pivotal member of the business travel team where your expertise will drive extraordinary client experiences and business growth. Your role is integral in maintaining a high standard of travel management, delivering solutions that align with clients' needs.

Our Commitment to Diversity and Inclusion

We are committed to creating a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, regardless of gender identity, ethnicity, disability status, or other characteristics. Your unique perspectives will be valued and respected.

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