Technical Customer Support Advisor – Dutch
Há 3 dias
Lisboa, Portugal
Bcrecruitment
Tempo integral
12 000 € - 16 000 € Contrato
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A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Technical Customer Support Advisor. You will support users of a leading search-engine company with customer and technical questions. As a Dutch-speaking technical support advisor you will help customers of a search-engine company with technical and general questions.
What you will do
- Handle incoming customer and technical support contacts
- Ask probing questions to identify the technical issue and guide the customer through troubleshooting
- Provide accurate, complete information using the right tools
- Document each case accurately
- Meet quality and case-handling targets
What we are looking for
- Native or near-native Dutch (C2) and fluent English (B2+), spoken and written
- Strong problem-solving and communication skills
- Excellent communication and active-listening skills
- Good computer skills and the ability to learn new systems quickly
- Customer-service or technical-support experience is a plus
What we offer
- Salary: €1,100 gross per month (paid in 14 salaries per year)
- Performance bonus: up to €120 gross per month
- Complexity bonus: €135 per month
- Meal allowance: €7.63 net per working day
- Welcome bonus: €2,000, paid in 12 monthly instalments over the first year
- Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract
Relocation support
- Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
- Flight tickets are not reimbursed
Location, hours & start
- Location: Lisbon, Portugal - on-site
- Working hours: Monday-Friday, 08:00-20:00 (rotating shifts); Saturday-Sunday, 08:00-17:00 (rotating shifts)
- Contract: Full-time, 6-month contract
- Start: 15 Oct