Technical Customer Support Advisor – Dutch

Há 3 dias

Lisboa, Portugal Bcrecruitment Tempo integral 12 000 € - 16 000 € Contrato

A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Technical Customer Support Advisor. You will support users of a leading search-engine company with customer and technical questions. As a Dutch-speaking technical support advisor you will help customers of a search-engine company with technical and general questions.

What you will do

  • Handle incoming customer and technical support contacts
  • Ask probing questions to identify the technical issue and guide the customer through troubleshooting
  • Provide accurate, complete information using the right tools
  • Document each case accurately
  • Meet quality and case-handling targets

What we are looking for

  • Native or near-native Dutch (C2) and fluent English (B2+), spoken and written
  • Strong problem-solving and communication skills
  • Excellent communication and active-listening skills
  • Good computer skills and the ability to learn new systems quickly
  • Customer-service or technical-support experience is a plus

What we offer

  • Salary: €1,100 gross per month (paid in 14 salaries per year)
  • Performance bonus: up to €120 gross per month
  • Complexity bonus: €135 per month
  • Meal allowance: €7.63 net per working day
  • Welcome bonus: €2,000, paid in 12 monthly instalments over the first year
  • Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract

Relocation support

  • Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
  • Flight tickets are not reimbursed

Location, hours & start

  • Location: Lisbon, Portugal - on-site
  • Working hours: Monday-Friday, 08:00-20:00 (rotating shifts); Saturday-Sunday, 08:00-17:00 (rotating shifts)
  • Contract: Full-time, 6-month contract
  • Start: 15 Oct