English Quality Analyst
3 semanas atrás
UK English Culture Quality Analyst
to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a
Quality Analyst
in this project, your daily responsibilities will include: Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls. Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills) Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring Reports script problems or questions to appropriate areas Assists clients in monitoring specific programs as needed Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved Provides relevant information for Monthly Quality Report. Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained Acts at least half a day per week as CSR to keep up experience Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs. Making sure that our team is using the appropriate terms/language in terms of UK culture Provide soft skills training/coaching in terms of UK Culture
To succeed in the role, you will need to have: Strong verbal and written communication skills - native level of UK English - mandatory Full Availability to work daily from 7 Rios Site (Lisbon) - mandatory Availability to work from Monday to Friday, 9am to 6pm on site - mandatory Good organization / time management skills Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Effective project management Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to CSRs which lead to performance improvement. Counseling skills Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits.
Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture
Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today
-
German Quality Analyst
Há 1 mês
Lisbon, Portugal Foundever Tempo inteiroGerman Quality Analyst - Lisbon, Portugal Req ID#: 383013 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality...
-
French Quality Analyst
Há 1 mês
Lisbon, Portugal Foundever Portugal Tempo inteiroDescription Come and work with us!We are looking for a French Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities...
-
German Quality Analyst
4 semanas atrás
Lisbon, Portugal Foundever Portugal Tempo inteiroDescription Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily...
-
French Quality Analyst
4 semanas atrás
Lisbon, Portugal Foundever Tempo inteiroFrench Quality Analyst - Lisbon, Portugal Req ID#: 383670 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a French Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is...
-
Italian Quality Analyst
Há 1 mês
Lisbon, Portugal Foundever Tempo inteiroItalian Quality Analyst - Lisbon, Portugal Req ID#: 383669 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues....
-
Spanish Quality Analyst
Há 1 mês
Lisbon, Portugal Foundever Tempo inteiroSpanish Quality Analyst - Lisbon, Portugal Req ID#: 383666 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues....
-
German Quality Analyst
Há 1 mês
Lisbon, Portugal Foundever Portugal Tempo inteiroDescription: Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR’s...
-
German Quality Analyst
Há 1 mês
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include: Monitors CSR’s performance on a...
-
Italian Quality Analyst
Há 1 mês
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and...
-
Spanish Quality Analyst
Há 1 mês
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and...
-
French Quality Analyst
Há 1 mês
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. We are looking for a French Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroOur client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.Responsibilities Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow As new Content Policies are...
-
Greek Quality Analyst
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.You will be responsible for assuring the quality of this team, performing audits on the team’s tickets, figuring...
-
Italian Quality Analyst
Há 2 dias
Lisbon, Portugal Sitel Tempo inteiroCome and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include: Monitors CSR’s performance on a...
-
Lisbon, Portugal Foundever Tempo inteiroGerman Quality Analyst for a leading manufacturer of drones - Lisbon, Portugal Req ID#: 379267 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or...
-
Lisbon, Portugal Foundever Tempo inteiroGerman Quality Analyst for a leading manufacturer of drones - Lisbon, Portugal Req ID#: 379267 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or...
-
Business Analyst
Há 1 mês
Lisbon, Portugal Integer Consulting Tempo inteiroWe are looking for a Business Analyst for a project on a hybrid basis in Portugal. Requirements: 2+ years of experience as a Business Analyst Previous experience in systems development Knowledge of Architecture Solutions Knowledge of UML and REST API Experience in Agile methodologies Proficiency in English INTEGER exists because it believes in...
-
Functional Analyst
1 semana atrás
Lisbon, Portugal Capgemini Tempo inteiroCapgemini is hiring a Functional Analyst At Capgemini Portugal, we are looking for a Functional Analyst to reinforce our teams. If you have at least 3 years of experience working as a Functional Analyst, your place is with us! What are we looking for? Degree in Management/Engineering/IT/ or similar areas; A good team player and excellent...
-
Functional Analyst
1 semana atrás
Lisbon, Portugal Capgemini Tempo inteiroCapgemini is hiring a Functional AnalystAt Capgemini Portugal, we are looking for a Functional Analyst to reinforce our teams.If you have at least 3 years of experience working as a Functional Analyst, your place is with us! What are we looking for?Degree in Management/Engineering/IT/ or similar areas;A good team player and excellent communication...
-
IT Business Analyst
Há 1 mês
Lisbon, Portugal Integer Consulting Tempo inteiroWe are looking for an IT Business Analyst for a hybrid project in Lisbon. Requirements: Degree and/or Master’s in Computer Engineering or similar +2 years of experience as a Business Analyst Experience in gathering and analyzing requirements Experience in direct contact with the client Experience in documenting requirements Proficiency in...
