Application Support

1 semana atrás

Lisboa, Lisboa, Portugal Decskill Tempo inteiro
Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an

Application Support (SQL Server)

for a hybrid project based in Lisbon (2x/Week).

Scope:

Application Support mission is to provide functional and technical support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Requirements:
Experience with Application Performance Monitor (Specifically

Dynatrace ).
Particular knowledge and experience with

Unix/Linux.
Expertise in

SQL Server

and

MySQL .
Cloud knowledge and experience with

Ansible/Jenkins .
Fluency in

English

(both written and spoken) is mandatory.

Responsibilities:
Support application users / Answering to support requests.
Resolving incidents following incident management lifecycle & Root cause Analysis at a functional level.
Build a working knowledge of the systems and business area in order to provide a high level of support.
Monitoring production environments.
Ensure daily communication & transition with teams from other time zones.

If you're interested in this job please send your CV to

carolina.novais@decskill.com

with reference CN/ASS.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

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