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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities:Deliver products and services to enable effective Identity and Access Management throughout OperationsEnforce compliance with IAM principals including least, privilege access, password management, MFA, RBAC, certificate issuance and renewalDevelop, deploy and support password management, user account lifecycle, certificate management and system authentication solutions within the cloudEngage with and influence the many stakeholders and teams to ensure compliance, security and operational functional requirements are met or exceeded in the migration to the cloudCreate and implement automated processes that reduce manual efforts and increase overall efficiency and scalabilityImprove the efficiency and scalability of operational systems and processes to accommodate rapid cloud adoptionProvide collaboration between development, infrastructure and cyber security teams.Provide instruction on best practices to teams that are advancing their cloud experience.Requirements:3+ years experience and proficiency with Python programming and development of APIBS in Computer Science, Engineering, or similar3+ years current cloud experience with EC2, VPC, S3/GCS, IAM, and AWS/GCP CLIExperience communicating with technical and non-technical stakeholders at all levelsExperience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.)Experience with Terraform and CloudFormation; understanding of performance, redundancy and cost monitoring in the cloudExperience with CI/CDUnderstanding of AWS and/or GCPOrganizational problem solver willing to come up with creative solutionsExperience supporting critical servicesPreferred Qualifications:Knowledge of Kubernetes' best practicesExperience with Microsoft Active Directory Federation Services (ADFS)Experience with Okta integrationResult oriented, self-starterAWS certifiedGCP certifiedBenefits:Five9 SharesBonus Scheme10% Flexi BenefitMeal AllowanceMedical InsuranceLife Insurance25 days Annual Leave + Public HolidaysFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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