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Italian Customer Care Specialist
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Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel
Start Date : February 6, 2025
Location : Remote from Portugal
Full-time, 40 hours a week, 8 hours a day
Work Schedule : Monday to Sunday : 7 a.m. - 9 p.m. (365 days / year)Days Off : 2 rotational days per weekYour Responsibilities : Provide outstanding customer support for subscribers of a popular streaming platform.Assist with inquiries related to subscriptions, account management, and technical issues.Ensure a seamless and positive customer experience through professional communication.Collaborate with the team to identify and resolve challenges.What We're Looking For : Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).Strong communication and interpersonal skills.Tech-savviness and the ability to learn new tools quickly.Availability to work on a rotational schedule, including weekends and holidays.Already residing in Portugal (no relocation is offered for this role).EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST).
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