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Service Desk Technician
Há 1 mês
At Cyberprotech, we are driven by our passion for technology and our commitment to continually improving our services, our team, and the technology we use.
We take pride in the fact that our customers benefit greatly from our knowledge and experience.
If you share our beliefs, we invite you to apply and join our growing team.
What We Offer: Regular opportunities for professional development.Access to office facilities for meals and snacks.Frequent teambuilding activities and a friendly workplace environment.Enjoy the benefits of a flexible working environment, whether remotely or in Loulé.Your Responsibilities: Provide world-class technical and functional support to end-users from our customers via email, phone, self-service portal, etc.Diagnose and resolve technical problems.Act as a Single Point of Contact (SPOC), forwarding tickets to 2nd line support and partners/suppliers as necessary.You Must Have: Fluency in English and Spanish (mandatory).Experience with Microsoft Office O365 (certifications are valued).Experience in user support roles such as Service Desk or Helpdesk.Familiarity with Windows Operating Systems, managing Active Directory, Exchange, and File Shares.Knowledge of VPN, Firewall, Proxy, AntiSpam technologies.Understanding of IM Clients, Hardware, and Peripherals.We Value: Dynamism and initiative.A high sense of responsibility.Strong problem-solving skills.Good interpersonal skills and team spirit.Availability to work on 24/7 shifts.How to Apply: If you are passionate about technology and customer service and looking for an environment that values continuous improvement, please apply.
Submit your CV, cover letter, and any relevant proof of work and certifications.
Join Cyberprotech as a Service Desk Technician and help us deliver outstanding service to our customers while growing your career in IT support
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