Quality Analyst Turkish

1 semana atrás


Lisboa, Lisboa, Portugal Tech Mahindra Tempo inteiro

We're Tech Mahindra, a multinational technology company with 30 years of experience and over 141,000 associates providing information technology and business process outsourcing services.
Our quality team is looking for Turkish speakers to join us.
The primary objective of the quality analyst is to be a subject matter expert in quality guidelines and review/rate various types of content, including audio, video, text, photos, and provide ratings on their individual judgments/decisions, restricted within the options provided as per the task guidelines with written explanations to support their ratings and help improve rater quality over time.
Main Responsibilities:Monitor all interactions to ensure accuracy of outputCoordinate and facilitate call calibration/training sessions for vendor QA partnersTrain and certify new IQA/VQAsPublish quality trends, feedback, and improvement/enhancement reportsDeal tactfully and courteously with clientsProduce quality reports and dashboards, such as TNI, Pareto, etc.Drive process improvement and ensure process complianceContribute to the development of short- and long-term goals of the processEnsure quality/RCA alignment and CSAT targets are met at all times (vendor QA results)Drive first-call resolution and quality initiatives in the programRequirements:? Excellent oral, written, and interpersonal communication skills (Turkish & English)
? At least 6 months relevant experience in a customer service (inbound and outbound programs)
? Exceptional listening and strong analytical skills
? Effective problem solver
? Intermediate level of knowledge in Google Suite
? Ability to work in a multicultural environment and as part of cross-functional teams/client-facing
? Work accurately and with an eye for details
Our Offer:? Competitive base salary
? Meal allowance (€9.13 per day worked, in meal card)
? Healthcare and dental insurance (since day one)
? Initial and continuous training
About Us:We value driving positive change, celebrating each moment, and empowering all to rise.
We welcome applications from career changers and IT experts alike. Apply now with your resume and become part of our team.



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