Crc Team Leader

4 semanas atrás

Lisboa, Portugal Nestlé Sa Tempo inteiro

Full-time/Hybrid mode
Fluent in Portuguese
About Us
Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment. If this resonates with you and you are looking to join a business where you can truly add value, it's time to consider joining NBS
Position Summary
We are currently seeking a Team Lead at Nestlé Business Services. Reporting to the CRC Nespresso Operations Lead, you will be responsible for a team of CRC Coffee Specialists, overseeing the day-to-day contacts of customers and ensuring the maintenance of high-quality standards and service for the Nespresso Brand.
A Day in the Life of...
Leads a team of CRC Experts to provide high-quality business goals, role modelling, and team management, including effective training and development of a high-performance team.
Serves as a brand ambassador to motivate, engage and inspire staff and contribute to continuous improvement projects, being the key enabler between CRC management and frontline teams.
Ensures effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, and promotional offers.
Contributes to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
Proposes appropriate solutions for Customers and/or CRC Specialists.
Ensures that the team understands and appropriately uses relevant offers and promotions.
Monitors and analyzes performance based on clear expectations, taking into account quality and efficiency metrics, comparing them with other CRC teams.
Actively collaborates with CRC support functions (Traffic and Workforce, Quality, Second Level) to systematically identify areas and levers of improvement to enhance customer experience and CRC efficiency.
Ensures that Nespresso HR's people management principles, policies, and processes are enforced.
Resolves performance and/or behavior issues of team members in a timely and fair manner in accordance with the Nestlé Leadership Framework.
What Will Make You Successful
One or two years' experience in customer-facing roles as a Team Leader (mandatory).
Clear communication skills (including telephone and written communication).
Conflict management skills.
Coaching training is an asset.
Proficiency in Microsoft Office (Outlook, PowerPoint, Excel).
Familiarity with telephony systems (Genesys or other similar).
Proficiency in Portuguese.
Proficiency in English is an asset.
Multitasking ability.
Strong work ethic and respectfulness required.
Knowledge of labor legislation is an asset.
What We Offer
At NBS, we prioritize the well-being and professional growth of our team members. Joining NBS will provide you with:
Development of expertise in Nestlé's Shared Services Business.
Immersion in a culturally diverse team.
Local and international exposure.
Flexible working environment.
Engagement and well-being activities.
Competitive salary and annual bonus based on performance.
Flex Benefits - Choose benefits that suit you best.
Membership in the Nestlé Club with discounts at several partners.
Free coffee (and good coffee) at the office.
Company equipment tailored to professional needs.
Medical support available at the office (in Linda a Velha).
E-learning courses and training programs to help you achieve your career goals.
Career progression and opportunities for international career.

#J-18808-Ljbffr

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Phiture Tempo inteiro

    Position Snapshot Location: Linda a Velha (Portugal)Company: Nestlé Business Services Linda a VelhaFull-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda a Velha (Portugal)Company: Nestlé Business Services Linda a VelhaFull-time/Hybrid mode Fluent in Portuguese About UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement...

  • Crc Team Leader

    4 semanas atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid modeFluent in PortugueseAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda a Velha (Portugal)Company: Nestlé Business Services Linda a VelhaFull-time/Hybrid modeFluent in PortugueseAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid modeFluent in PortugueseAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who...

  • Crc Team Leader

    4 semanas atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position Snapshot Location: Linda a Velha (Portugal)Company: Nestlé Business Services Linda a VelhaFull-time/Hybrid modeFluent in PortugueseAbout Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement...

  • Crc Team Leader

    1 dia atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid mode Fluent in Portuguese About Us Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals...

  • Crc Team Leader

    Há 1 mês

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: Linda a Velha (Portugal)Company: Nestlé Business Services Linda a VelhaFull-time/Hybrid modeFluent in PortugueseAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement...

  • Crc Team Leader

    Há 13 horas

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Full-time/Hybrid modeFluent in PortugueseAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who...

  • CRC Team Leader

    4 semanas atrás

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleWe are seeking a highly skilled CRC Team Leader to oversee a team of CRC Coffee Specialists at Nestlé Business Services. The ideal candidate will have experience in customer-facing roles and possess strong communication and conflict management skills.Lead a team of CRC Experts to provide high-quality business goals, role modeling, and team...

  • CRC Team Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleNestlé Business Services (NBS) is a key player within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. We are seeking a Team Lead to oversee a team of CRC Coffee Specialists, ensuring high-quality standards...

  • CRC Team Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    {"header": "Role Summary", "content": "We are seeking a skilled Team Lead to oversee the day-to-day contacts of customers and maintain high-quality standards and service for Nespresso Brand.The ideal candidate will lead a team of CRC Experts, providing high-quality business goals, role modeling, and team management, including effective training and...

  • CRC Team Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide.Our TeamWe are a diverse and multicultural team of professionals who are passionate about digital...

  • CRC Team Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital...

  • Operations Excellence Leader for Nespresso CRC

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking an Operations Excellence Leader to join our Nespresso Coffee and Customer Services (CRC) team. This individual will be responsible for leading a team of CRC Experts, ensuring the maintenance of high-quality standards and service for the Nespresso Brand.Key ResponsibilitiesLead a team of CRC Experts to provide high-quality...

  • CRC Team Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Nestlé Business Services (NBS) is a dynamic and multicultural environment where professionals can grow and develop their expertise in Shared Services Business.About the Role:As a CRC Team Lead at NBS, you will be responsible for leading a team of CRC Coffee Specialists and overseeing the day-to-day contacts with customers. Your primary goal will be to...

  • CRC Team Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the RoleWe are seeking a Team Lead to oversee a team of CRC Coffee Specialists, providing high-quality service to Nespresso customers. The ideal candidate will have experience in customer-facing roles and strong communication skills.Key ResponsibilitiesLeads a team of CRC Experts to provide high-quality business goals, role modeling, and team...