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Specialist/Trainer Warranty Audits
Há 1 mês
In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Specialist/Trainer Warranty Audits position.
Company Description: They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) unit is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement.
With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.
Responsibilities: In the "Warranty Audit" department, you will identify vulnerabilities, risks, and potentials of the warranty process handling within the worldwide Service organization.
You will ensure the quality of our auditors from external service providers through appropriate training and control measures.
With this responsible position, you will make a significant contribution to a positive customer experience in the context of particularly customer-sensitive warranty repairs, support achieving adequate cost targets, and contribute to an audit-proof warranty application review at a central interface of customer, service, and product quality.
Conduct warranty audits at service and service partners independently or as part of a team, either directly on site or remotely.Implement the most current audit processes both in terms of content and procedural operation and help to further develop these in coordination with audit strategists.Manage a group of 10 to 15 international warranty auditors from external service providers (main focus).Create training measures and training materials for theory and practice.Develop and implement needs-based training plans.Conduct training and monitor audits.Evaluation, feedback, and continuous improvement.Act as the first point of contact for technical questions and support requirements in daily business.Cooperate with all internal and external interfaces for the selection and operational management of external audit service providers. Qualifications: - Completion of automotive mechanic or automotive mechatronics engineer training, with additional master or technical business management training or a degree in a relevant field.
- Proven practical experience in the field of vehicle technology and thorough knowledge of workshop and repair processes.
- Experience in training and in content and didactic training design, using innovative and modern learning methods.
- Exceptional analytical skills with a keen sense of overall context.
- Strong communication skills, able to accurately present complex topics at both operational and management levels with respect for respectful and friendly interaction.
- Cultural adaptability for international contexts and fluent English language skills, both written and spoken.
Additional foreign language skills are advantageous.
- Proficiency in M365 standard software, particularly an expertise in Excel.
- Independent, structured, and well-networked work approach.
- Readiness to travel (20-25%).
- Exceptional teamwork skills and a preference for working in a dynamic and cooperative environment.
Main Benefits: Working in a dynamic environment with vibrant team spirit.Career opportunities within the company.Home office policy of 2 days/week.Additional days off on Dec 24th and 31st.Birthday off.Referral Bonus.Life Insurance.Health Insurance, extended to family members.
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