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.What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better. We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally. The Role: As a Senior Site Reliability Engineer, you'll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently. Paddle SRE team's role is "Everything SRE", with a focus on infrastructure, reliability standards, and practices. SRE team is part of the Platform function. By following this model: It's easy to spot patterns and draw similarities between services and projects. We act as a glue between disparate product teams, creating solutions out of distinct pieces of software. Enable product engineers to use DevOps practices to maintain user-facing products without divergence in practice across the business. Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services. You are empowered to use the right tech for the job. You'll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly. As a Senior SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers. Tech Stack: Docker in production and local development AWS ECS Fargate and AWS EKS for our runtime AWS SQS for our asynchronous message queues AWS Eventbridge for our event bus Go for our new services Aurora MySQL and PostgreSQL for persistent data storage Redis for key/value store Terraform for resource management Cloudflare for our firewall and DNS server What you'll do: Effectively scope and lead projects autonomously Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks Extend our system disaster recovery process Monitoring, alerting and SLO tracking. Extend OpenTelemetry capabilities. Developing tools to maximise engineering efficiency such as automating the deployment infrastructure. Be an advocate of the GitOps methodology Collaborate and enable engineers to do their jobs more efficiently and define Engineering Metrics related to internal Developer Experience Seek out processes that can be improved with automation and have internal Developer Experience as main driver
