Customer Service

4 semanas atrás

Lisboa, Portugal Gigroup Tempo inteiro

We are looking for dynamic people, who speak both French and English . If that is you, then we might have a perfect job for you. This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company .
The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

Main Responsibilities:
Investigate case details to determine the root cause of issues Learn and master multiple applications and resources including contact management systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to management teams regarding processes and trends Requirements:
Fluent in both oral and written French and English. Experience in customer service (preferential) Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways. Used to working in a fast-paced and ambitious environment. Dynamic and proactive. Is based in Lisbon or willing/looking to relocate to Lisbon. Given the nature of the role, the Candidate must be available to periodically travel across Europe What we offer:
Contract with our client Base salary above average Private health insurance Gym pass membership Flexible time (you own your time) Enhanced paid parental leave If you think you are up for the challenge, send us you CV
#french_lisbon
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