Senior Delivery Manager

Há 4 dias

Lisboa, Lisboa, Portugal Inscale Tempo inteiro

Company profile: INSCALE is an impactful IT scaling partner for people and businesses. We unite tech talent with forward-thinking organizations, building a powerful partnership that pushes both toward the next level. We help our clients achieve scalable growth by combining our proven IT expertise with market-leading talent acquisition strategies and nearly two decades of industry know-how.
Our core service is the attraction of the world's best tech talents and the creation of dedicated tech teams, whether remote, in-house, or in global tech hubs. With operations in 21 countries and specialized tech hubs in 6 locations our approach is founded on rigorous analysis, deep market understanding, and a commitment to long-term success.
Role: The Senior Delivery Manager role offers the opportunity to strengthen client relationships, oversee team growth, and ensure high-performance delivery. Working closely with Site Managers and Hiring Managers, you will address team needs, plan resource capacity, and support career development initiatives. If you have a passion for people management and a strategic mindset, this role offers the opportunity to make a significant impact.
Responsibilities:
• Involved in Client onboarding and continuously strengthening the relationship.

• Work with Clients to build and expand the team members and divisions within a Client's organization.

• Ensure the Development teams are kept highly motivated and are delivering good results.

• Committed to growing, developing, and scaling the development teams.

• Involved in candidate evaluation, on-boarding, and induction of new team members.

• Address employees' concerns, competencies development, as well as training needs for skills development through the Site Managers or Hiring Managers.

• Have scheduled meetings with team members, have insights into the tasks and wellbeing of the team members and raise it to Site Manager or Hiring Manager if there are concerns.

• Proactively design new processes to optimize the managed service model.

• Planning with Site Managers or Hiring Managers on the requirements for skills, resources, and work capacity.

• Support clients in conducting Performance Appraisals that are held yearly for the team members and be involved in compiling feedback from the Site Manager or Hiring Manager and other relevant parties.

• Support clients in managing performance issues such as executing Performance Improvement Plan and developing plans for career growth of the team members such as promotions, etc.
Qualifications: Must have:

• Minimum of 12 years working experience with 5 years in a managerial role in a software development organization.

• Very strong passion for people management.

• Understanding of Software Engineering processes, methodologies, requirements analysis, and Agile Methodology.

• Experience with working in distributed teams across borders and time zones.

• Experience in the management and development of other line managers and senior technical team members.

• Strong facilitation and coaching skills.

• Ability to adapt and apply rapidly changing technology to business needs.

• Must demonstrate an ability to solve complex issues quickly and creatively.

• Good planning skills – experience with handling multiple stakeholders under tight deadlines.
Nice to have:

• Project Management certification

• Agile Methodology Certification
Soft skills:
• Strong collaborative mindset and team player with good interpersonal skills

• Strong communication skills – both verbal and written

• Self-starter who can work well autonomously and ability to build rapport and establish relationship with Clients and Team Members

• Positive energy, open-mindedness and strong proactive attitude

• Ability to work within a diverse team environment
Education: BA/BS degree in Computer Science, Management, or other technical disciplines, or equivalent practical experience.

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