Housekeeping Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Staycity Group Tempo inteiro

Wilde Aparthotels is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon and many more.
At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work.
Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.
If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.
We are seeking a Housekeeping Manager for our brand new soon to be open Aparthotel in Lisbon to help us create a truly amazing Wilde experience for our guests.
Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too: Generous holiday allowance Annual Bonus, based on your contribution and impact Discounted rates for overnight stays for you, and your family and friends Refer and earn scheme if you successfully refer a friend to work with us Volunteer days: 2 paid volunteer days per year to support causes in your local community EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) What you can do for us Implement and uphold the Standard Operating Procedures (SOPs) for our Housekeeping department, ensuring strict adherence to Staycity Group's quality standards.
Take full ownership of maintaining the property's presentation and hygiene standards, consistently meeting the company's high-quality benchmarks.
Assume responsibility for managing customer interactions and assisting with the daily operations and administration of the Housekeeping department.
Thoroughly inspect all goods received by the Housekeeping department, meticulously checking for quality and quantity.
Ensure that delivery receipts are signed and forwarded to the Accounts Department.
Maintain accountability for all Housekeeping equipment, guaranteeing its optimal functionality.
Keep sufficient inventory levels to ensure seamless operations, and make timely purchases when required.
Provide training, guidance, and supervision to the Housekeeping team, actively participating in day-to-day department activities.
Regularly evaluate individual and team performance against set objectives.
Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
If necessary, implement corrective measures.
Enhance the team's skills and knowledge by creating and executing department-specific training plans that align with our business objectives.
Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
Promote a unified 'One Team Spirit.'
Demonstrate flexibility by taking on project work and responding to ad hoc requests from the General Manager and Head Office.
Generate revenue and cost forecasts and ensure they remain within budgetary limits.
Promptly communicate any discrepancies to the General Manager.
Required Skills and Experience Proven track record in hotel or hospitality, with prior experience in housekeeping.
Exceptional eye for detail, ensuring our apartments meet our high standards.
Outstanding communication skills and the ability to lead and motivate a diverse team.
Dedication to providing exceptional customer care and the ability to expertly handle any guest concerns or complaints Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
A self-motivator with attention to detail and a passion for customer service.
Demonstrate how you have the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously.
No formal qualifications are essential, but you must be able to demonstrate commitment, leadership and continuous learning.
If you possess the above knowledge, we'd love to hear from you
Join Wilde on this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential.
Let's make the world a little brighter, one guest at a time.

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