Ecommerce Manager

1 semana atrás

Faro, Portugal Serenity - The Art Of Well Being Tempo inteiro

Company: United Hospitality Management (UHM)
POSITION OVERVIEW
United Hospitality Management (UHM) is seeking a dynamic and experienced E-Commerce Manager to join the Marketing team.
This individual will play a key role in driving online sales for Serenity – The Art of Well Being, an award-winning spa brand within UHM portfolio.
The ideal candidate will possess a strong background in e-commerce management, digital marketing, and sales support, with a passion for the wellness and cosmetic industry.
KEY RESPONSIBILITIES
Develop and execute a comprehensive e-commerce strategy for Serenity, in alignment with overall business objectives and brand standards; Managing the website, ensuring it is user-friendly, visually appealing, and functional. This may involve overseeing web development, design, and content updates; Manage all aspects of the website, including curating and organizing product listings (descriptions, images, and pricing content updates), and customer experience optimization; Ensure a positive user experience throughout the customer journey, from browsing to checkout and post-purchase support. This involves addressing customer inquiries, resolving complaints, and implementing measures to improve customer satisfaction and retention; Implement effective digital marketing campaigns to drive traffic, engagement, and conversion on the Serenity Spa website (email marketing, social media advertising, pay-per-click (PPC) campaigns, and affiliate marketing); Implementing strategies to increase online sales, such as optimizing product pages for search engines (SEO), improving conversion rates, and implementing upselling or cross-selling techniques; Managing relationships with third-party suppliers such as shipping carriers, payment processors, and software providers. Involved in negotiating processes such as contracts, resolving issues, and ensuring smooth collaboration; Ensure accurate inventory management and product categorization; Monitoring key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer acquisition cost. Using data analytics tools to gain insights into customer behavior and preferences, and using this information to make data-driven decisions to improve performance. Stay informed about industry trends, emerging technologies, and competitor strategies, making recommendations for continuous improvement and innovation. QUALIFICATIONS
Bachelor's degree in Marketing, Business Administration, or related field required. Master's degree preferred. Minimum of 3-5 years of experience in e-commerce management, preferably within wellness, cosmetic, hospitality or luxury retail sector. Proven track record of success in driving online sales and revenue growth through strategic digital marketing initiatives. Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and content management systems (e.g., WordPress). Strong analytical skills, with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and departments. Creative thinker with a passion for innovation and continuous improvement. Flexibility to adapt to a fast-paced and evolving work environment. Advanced skills on Excel and PowerPoint (preferential); Teamwork player; Proactive and work under thigh deadlines; Fluency in Portuguese and English. This position has its location at Hyatt Regency Lisbon (mandatory). JOIN OUR TEAM
If you are a results-driven e-commerce professional with a passion for wellness, cosmetic and hospitality business as digital sales, we invite you to apply for the E-Commerce Manager position at United Hospitality Management. Take the next step in your career and be part of a dynamic team dedicated to delivering unforgettable guest experiences.
To apply, please submit your resume to
We look forward to welcoming you to the UHM family
About UHM:
United Hospitality Management (UHM) stands as a distinguished global hotel management company, boasting over 30 years of expertise in the luxury hospitality sector. Renowned for its leadership in hospitality asset development, operationalization, and management, UHM has forged successful partnerships with internationally acclaimed brands including IHG, Marriott, Accor, Hyatt, Wyndham, Yotel, and Bespoke Residences & Holiday Homes, amassing a portfolio of over $1 billion in assets under management.
UHM is at the forefront of innovation within the hotel industry, providing cutting-edge services and concepts that elevate value and contribute to the overall success of its endeavors. With an extensive legacy spanning Europe and the Middle East, the company has cultivated a sterling reputation founded on enduring relationships, a distinguished leadership team, and a proven track record of delivering winning hospitality concepts across the globe.
For further details, please visit
Sobre o Serenity – The Art of Well Being:
Serenity – The Art of Well Being is a luxury spa brand developed by the leading entity owning and managing luxury resorts in Portugal, United Investments Portugal (UIP). The Serenity – The Art of Well Being brand aims to provide memorable experiences, perfect environments, and programs that will promote health and well-being in its broadest sense. Its mission is to promote a harmonious combination of idyllic settings, excellent products and services, and personalized experiences for body, mind, and spirit. The brand draws inspiration from indigenous healing cultures and traditions, and a deep belief in well-being as a fully integrated process.
As one of the best and largest spas in Europe, it has already won numerous awards at the World Luxury Spa Awards, including "Best Luxury Spa Destination" in Portugal and "Best Luxury Wellness Spa" in Europe in 2018. Its director, Maria d'Orey, received the award for "Best Spa Manager in Portugal" at the World Luxury Spa Awards 2017, and in the same year, Serenity also won the award for "Best Resort Spa".
The brand, one of the best and largest spa brands in Europe, is located at Pine Cliffs, a Luxury Collection Resort in Albufeira, at Sheraton Cascais Resort, at Hyatt Regency Lisbon and at Fairmont The Palm, in Dubai, with an ambitious expansion plan in mind for the coming years.

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