Senior Customer Excellence Process Manager
Há 5 dias
.Social network you want to login/join with:Senior Customer Excellence Process Manager, LisboaClient:Emma – The Sleep CompanyLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:4Posted:23.03.2025Expiry Date:07.05.2025Job Description:Ready to lead, disrupt and reinvent the sleep industry?We are Emma – The Sleep Company.
Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe.
Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing.
We think big, take ownership, and are empowered to drive meaningful impact.
Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning.
With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture.
Ready to shape the future of sleep with us?
Let's make it happenAs a Process Manager in the Customer Excellence Process & Platform Team, you will be responsible for designing, optimizing, and standardizing customer service processes to improve operational efficiency and enhance customer experience.
You will work closely with Customer Excellence, Product Tech, and Supply Chain Operations to streamline workflows, reduce customer effort, and drive initiatives that lower contact per order.
Your role will involve analyzing key performance metrics, identifying inefficiencies, and implementing scalable solutions that align with business goals.What you'll doOptimize & Standardize Customer Service Processes – Design and implement efficient workflows that improve service quality, reduce handling time, and enhance the overall customer journey.Drive Contact Reduction Initiatives – Identify and address root causes of customer inquiries by leveraging automation, self-service solutions, proactive communication, and process improvements.Analyze & Report Performance Metrics – Track and interpret key customer support KPIs (e.G., contact per order, resolution time, escalation rates) to drive continuous improvement.Collaborate Across Teams – Act as a key liaison between Customer Excellence, Product Tech, and Supply Chain Operations, ensuring that process changes align with business needs and technical capabilities.Document & Communicate Best Practices – Develop and maintain clear process documentation, training materials, and SOPs to ensure consistency and scalability across markets.Who we are looking for3+ years of experience in process management, customer operations, or a related field.Strong analytical skills with experience in data-driven decision-making and process optimization methodologies (e.G., Lean, Six Sigma)
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Senior Customer Excellence Process Manager
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Senior Customer Excellence Process Manager, LisboaClient:Emma – The Sleep CompanyLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:4Posted:23.03.2025Expiry Date:07.05.2025Job Description:Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep...
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Senior Customer Excellence Process Manager
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Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:Senior Customer Excellence Process Manager, LisboaClient:Emma – The Sleep CompanyLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:4Posted:23.03.2025Expiry Date:07.05.2025Job Description:Ready to lead, disrupt and reinvent the sleep industry?We are Emma – The Sleep...
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Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with: Senior Customer Excellence Process Manager, Lisboa Client: Emma – The Sleep Company Location: Lisboa, Portugal Job Category: Other -$0-0/monthly EU work permit required: Yes Job Views: 4 Posted: Expiry Date: Job Description: Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep...
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Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroWe are looking for a dedicated Senior Customer Excellence Process Manager to join our customer excellence process & platform team. In this role, you will be responsible for analyzing key performance metrics, identifying inefficiencies, and implementing scalable solutions that align with business goals.About the Job ResponsibilitiesAnalyze & Report...
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Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroReady to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that...
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Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroReady to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company.Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe.Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower...
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Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiroReady to lead, disrupt and reinvent the sleep industry?We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that...
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Lisboa, Lisboa, Portugal Emma Tempo inteiroReady to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company . Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that...
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