Delivery Operations Senior Analyst

Há 1 mês


Lisboa, Portugal Gi Group Spa Tempo inteiro

We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon.
You are responsible for and own the delivery of service and service metrics to the client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the assigned workflows and reporting directly to the Service Delivery Lead. You will own the future growth of the established team. People management, motivation, engagement and accountability are a key function of this role.

Main Responsibilities/Accountabilities:
Responsibility for maintaining and developing key client relationships
Responsibility and ownership for the delivery of service and service metrics to the client
Responsible for supporting quality programs
Responsible for embedding new processes and workflows into the team
Drive continuous improvement and value add initiatives
Responsibility for meeting the obligations established within the contract
Allocating resources and responsibilities across the team to deliver business results and develop team members
Responsibility for team members' formal evaluation processes including career development, salary review and performance management

Who we are looking for:
Experience in Trust and Safety
Multi-party management: subcontractors, client, other vendors, etc.
Demonstration of ability to meet SLA's / metrics
Revenue / financial management
Strong organizational, multi-tasking, and time-management skills
Excellent negotiation, influence, mediation, and conflict management skills
Ability to work in a process-driven, high-demand environment
Service-focused with ability to meet targets on a continuing basis
Proven focus on continuous improvement and adding value to clients
Proven experience managing matters involving sensitive and challenging user-generated content with good judgment, discretion, and sensitivity.

What we offer:
Direct contract with the client
Growth opportunities
Health insurance
Flexible Benefits
Bonus

#J-18808-Ljbffr



  • Lisboa, Portugal Gi Group Spa Tempo inteiro

    We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to the client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the assigned workflows and...


  • Lisboa, Portugal GIGROUP Tempo inteiro

    We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team’s strategy, forecasting and delivery of execution excellence regarding the assigned workflows and...


  • Lisboa, Portugal Gi Group Spa Tempo inteiro

    We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the assigned workflows and...


  • Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the...


  • Lisboa, Portugal VML Tempo inteiro

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Lisboa, Portugal Salsify Tempo inteiro

    .Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Integral Senior Living Tempo inteiro

    Somos a Glintt Global, uma empresa de matriz portuguesa, líder em tecnologia, com mais de 30 anos de experiência. Pretendemos impactar a qualidade de vida das pessoas através da inovação, tecnologia, do conhecimento e da ambição que nos acompanham. Este é o nosso compromisso. Para tal, precisamos de ti. Procuramos um Senior Delivery Manager para...


  • Lisboa, Portugal Salsify Tempo inteiro

    .Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Senior Delivery Manager

    2 meses atrás


    Lisboa, Portugal Integral Senior Living Tempo inteiro

    Somos a Glintt Global , uma empresa de matriz portuguesa, líder em tecnologia, com mais de 30 anos de experiência. Pretendemos impactar a qualidade de vida das pessoas através da inovação, tecnologia, do conhecimento e da ambição que nos acompanham. Este é o nosso compromisso!Para tal, precisamos de ti! Procuramos um Senior Delivery Manager para...


  • Lisboa, Portugal Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Head of Delivery

    3 meses atrás


    Lisboa, Portugal Codit Tempo inteiro

    Join Our Team as a Head of Delivery and Operations in Portugal! Are you a strategic leader with a passion for operational excellence? We're seeking a talented Head of Delivery and Operations to join our team in Portugal. If you have a proven track record of driving results, managing teams, and optimizing operations, this role is perfect for you! Explore the...

  • Real Time Operations Analyst

    2 semanas atrás


    Lisboa, Portugal Mercadão Tempo inteiro

    Mercadão is a Glovo startup specialized in on-demand delivery of big basket orders. Our current goal is to build world-class e-commerce logistics for big basket orders (+100€).Do you enjoy the adrenaline of last-mile deliveries? If your answer is YES, we are looking forward to meeting you.YOUR MISSIONJoin us as a Real Time Operations Analyst and become...

  • Real Time Operations Analyst

    2 semanas atrás


    Lisboa, Portugal Mercadão Tempo inteiro

    Mercadão is a Glovo startup specialized in on-demand delivery of big basket orders. Our current goal is to build world-class e-commerce logistics for big basket orders (+100€). Do you enjoy the adrenaline of last-mile deliveries? If your answer is YES, we are looking forward to meeting you. YOUR MISSION Join us as a Real Time Operations Analyst and become...


  • Lisboa, Portugal Better Collective AS Tempo inteiro

    We are looking for a Compliance Operations Analyst to support our Compliance Operations team in ensuring that our company meets all relevant regulatory and legal requirements. The Compliance Operations Analyst will assist with the compliance data analysis, monitoring and reporting of compliance activities within the organization, as well as provide support...


  • Lisboa, Portugal Tn Portugal Tempo inteiro

    .Salesforce Service Cloud Analyst, Senior Lisboa, Lisboa, Portugal Job Description: - Bachelor's degree in Business Administration, Information Technology, or a related field- Proven experience as a Senior Analyst, with a focus on Salesforce implementations and configurations- Strong knowledge of the luxury industry, including its business processes, trends,...

  • Operations Analyst

    2 semanas atrás


    Lisboa, Portugal Pleo Tempo inteiro

    .Operations Analyst Location: Lisbon Team: Operations Excellence Pleo is on a mission to be the global spending solution for forward-thinking teams everywhere. We're looking for driven, curious and creative Builders to help us fuel and drive this mission as part of our Cash Flow Domain! As an Operations Analyst, you will work cross-functionally and closely...


  • Lisboa, Portugal Fujitsu Tempo inteiro

    **Global Delivery Head of Service Operations** **Job Description At Fujitsu, we have embarked on an integrated approach to digitally transform business and practices to strengthen company competitiveness. A critical component of our journey is to implement global service lines, standardized across all our Global Delivery Unit locations. The GDU Head of...


  • Lisboa, Portugal Tn Portugal Tempo inteiro

    .Job Description: MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help support the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst will be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will join a dynamic team where...


  • Lisboa, Portugal Richemont Tempo inteiro

    MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons.The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team.You will be joining a dynamic team where you will play a...


  • Lisboa, Portugal Tn Portugal Tempo inteiro

    Job Description:MAIN PURPOSERichemont is looking for a talented Salesforce Senior Analyst to help support the delivery of Client engagement solutions and applications to its Maisons.The Salesforce C Service Cloud Senior Analyst will be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will join a dynamic team where you...