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You will be targeted on converting leads into tangible business.
Sales enquiries include web leads, email leads, lead generators and phone enquiries.
Cooperate with sales and operational team members to ensure a smooth coordination of the leads.Respond to consumer leads within a set time frame (Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveysArrange follow up appointments within a set timeEstablish and maintain a strong relationship with the customerUse the preferred virtual survey tool to evaluate customers inventoryAll virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high valueEnsure the data accuracy and timely update of sales lead progress in the companies CRM systemDetermine the customers' needs and have the responsibility to match these needs with the company's service capabilitiesMake follow up calls to customers on moves and feedback resultsEnsure customer is reassured, understands the move process and custom formalitiesFollow up frequently with the customer to meet service expectationsLook to upsell other services that the company offersYou will be expected to achieve a minimum conversion target from lead to opportunityAttend to any duties and assume any responsibility as directed as and when required by management.RequirementsPreferred qualification for this role:A self-starter, with sense of urgency in driving to reach goalsAble to work in a fast-paced environment and meet tight deadlinesAn assertive person with good interpersonal skills, both written and on the phoneA team player who will go the extra mile to secure businessAn excellent customer service attitudePossess customer service or tele-sales experience, ideally in the logistics/mobility industryYou must be positive, flexible, willing to learn, and constantly push yourself to succeedDemonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.Proficient in use of Microsoft Office applicationsGood English, both written and oral, additional language skills are a plus.Measurement Criteria & KPI'sLead to Opportunity conversion ratio 52
