Technical Support Specialist
1 semana atrás
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture.
Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.
Whatever your background, wherever you're from – we want you to join the conversation.
Let's talk.
We are recruiting a Technical Support Specialist who will work remotely from Portugal. Key Responsibilities:Receive and respond to escalate Customer cases regarding technical and functional questions or issues;Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound/outbound calling, caller ID, calling features, etc.
Analyze, reproduce, and be part of the resolution;Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team.
Train the Customer Support Team about relevant subjects.
Create and maintain internal documentation;Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Mitigate risks in potential features, and bring best practices to the Customer Support Team;Take ownership with internal and external stakeholders to define and resolve systemic issues, and suggest product enhancements and eventual workarounds.
Recommend and support the implementation of process improvements;Monitor Customer Support metrics to proactively identify trends and recurring issues.
Follow up with customers to ensure ongoing high levels of satisfaction;As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe.
You will work directly with them to help solve complex technical and operational questions.
Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support.
Our team is customer-focused, highly motivated, and thrives on our shared success.
You will be part of an international team with diverse backgrounds and skill sets.
With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model.
Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.
Qualifications:Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus);Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment;Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment;Willingness to consistently improve and try different approaches and perspectives;Empathetic and active listener, with the ability to see each situation from someone else's viewpoint;Aptitude to learn and support new products and features;Motivation to learn by yourself and seek knowledge.Hard skillsBasic understanding of telephony routing, including IVR, ACD, and DTMF;Foundational understanding of the OSI model;Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts.
Familiarity with Zendesk and Atlassian products notably JIRA;Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS);Ability to read, parse and manipulate various technical formats including XML, EDI and CSV;Familiarity with logging tools such as DataDog;Familiarity with reporting tools such as Looker;API knowledge, using Postman, SOAPui and Webhooks;Browser developer console troubleshooting and basic understanding of HTML;Comfortable with SQL;Experience with CRM tools such as Salesforce, Hubspot, Zoho, etc.Preferred experienceStrong problem-solving, decision-making, and critical-thinking skills;You are familiar with working in remote or hybrid environments;Excellent written and verbal communication skills;Previous experience in a client-facing technical role for a SaaS or telecom business;Ability to convey complex ideas in layman's terms;Comfortable multitasking in a fast-paced environment;Familiar with organizing workflows and be process oriented;Committed, ambitious, team player, and outcome-oriented.We know that success comes from smart work and deserves to be recognized and rewarded.
We value people who are bold, ambitious, collaborative and customer-centric.
We're a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents.
We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us? Key moment to join Aircall in term of growth and opportunities.
? Our people matter, work-life balance is important at Aircall.
Fast-learning environment, entrepreneurial and strong team spirit.
45+ Nationalities: cosmopolite & multi-cultural mindset.
Competitive salary package & benefits (health coverage, lunch, commute, sports).
DE&I Statement: At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business.
We strive to assemble diverse people that can enrich and learn from each other.
We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
#J-18808-Ljbffr
-
Technical Support Specialist
2 semanas atrás
Viseu, Portugal Aircall Tempo inteiro.Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture.Wherever our people find themselves...
-
It Technical Support Specialist
Há 2 dias
Viseu, Portugal Blconsulting Tempo inteiro.Na BL Consulting, destacamo-nos por oferecer soluções de Recrutamento personalizadas, focando-nos em identificar talentos para cargos de elevada responsabilidade e especialização, através da nossa marca especializada em Recrutamento, BL Recruitment.A BL Consulting encontra-se a recrutar, para prestigiada empresa cliente, um(a) IT TECHNICAL SUPPORT...
-
IT Technical Support Specialist
3 semanas atrás
Viseu, Portugal BL Consulting Tempo inteiro**Description**: Na **BL Consulting**, destacamo-nos por oferecer soluções de Recrutamento personalizadas, focando-nos em identificar talentos para cargos de elevada responsabilidade e especialização, através da nossa marca especializada em Recrutamento, **BL Recruitment.** A BL Consulting encontra-se a recrutar, para prestigiada empresa cliente, um(a)...
-
Desktop Support Specialist
1 semana atrás
Viseu, Portugal Sisl Global Tempo inteiroJob Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.Key Responsibilities: Provide second-level technical support for desktop/laptop...
-
Clinical Support Specialist
Há 2 dias
Viseu, Portugal Nhs Tempo inteiro**Job Overview**Nhs seeks a Clinical Support Specialist to join its Podiatry and Orthotics team serving Conwy and Denbighshire. As a dynamic support role, this position offers a diverse range of responsibilities.Main Duties:Assist in diabetic foot ulcer clinics at Ysbyty Glan Clwyd and satellite clinics.Support podiatry inpatient care.Work as an orthotic...
-
Specialist Technical Business Analyst
2 semanas atrás
Viseu, Portugal Mg Info | Data Driven Culture Tempo inteiroJob descriptionYour MissionCollect and analyze business requirements to produce functional and technical specifications to be signed-off by the customer (business stakeholder).For this opportunity, fluent English is essential, as the professional will work daily with people from all over the world.We're looking for people who live in Europe, in locations...
-
Vehicle Interiors Specialist
Há 7 dias
Viseu, Portugal Fixando Tempo inteiroJoin us at Fixando as an experienced Vehicle Interiors Specialist. In this role, you'll be responsible for designing and implementing interior solutions for our clients' vehicles.About the JobThis is a challenging and rewarding role that requires a high level of creativity and technical skill. You'll need to be able to think outside the box and come up with...
-
Technical Expert in C# and Oracle
Há 4 dias
Viseu, Portugal Noesis Tempo inteiroSoftware Development OpportunityNoesis seeks a skilled Software Development Professional with expertise in C#, Oracle, and Angular. This position requires strong analytical and problem-solving skills to design and implement cutting-edge systems.Main ResponsibilitiesCollaborate with our team to design and develop high-performance software solutions.Analyze...
-
Senior Clinical Biomedical Specialist
Há 2 dias
Viseu, Portugal Nhs Tempo inteiroAbout the Role:An exciting opportunity has arisen for a Senior Clinical Biomedical Specialist to join the Nhs Biochemistry team based in South West Wales.The successful candidate will join a team of experienced professionals and contribute to delivering high-quality patient care and services.Key Responsibilities:To advise and interpret test results,...
-
Talent Management and Development Specialist
Há 16 horas
Viseu, Portugal Ziyana Group Tempo inteiroWe are looking for a highly motivated Talent Management and Development Specialist to join our team at Ziyana Group. As an experienced HR professional, you will be responsible for developing and implementing strategies to improve employee engagement and retention.About the Role:Collaborate with resourcing teams to identify talent gaps and develop solutions...
-
Medical Info Specialist
9 minutos atrás
Viseu, Portugal Bespoke Recruitment Tempo inteiro**Cork, Ireland - _funded relocation package_!!!** **EU Passport / Visa Stamp 4 REQUIRED** **_Responsible for: _** - Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers. - Documenting all customer interactions in the appropriate computer system. **_Enquires: _** - **Handle calls...
-
Head of Clinical Engineering
2 semanas atrás
Viseu, Portugal NHS Tempo inteiroThe Head of Clinical Engineering provides leadership and oversight to a health board wide team of technical and scientific staff involved in supporting clinical teams in the management of medical equipment, which includes its commissioning, repair and servicing, and decommissioning. In meeting this challenge, the Head of Clinical Engineering provides expert...
-
Chief Medical Engineering Strategist
Há 2 dias
Viseu, Portugal Nhs Tempo inteiroJob OverviewThe role of Chief Medical Engineering Strategist is to provide leadership and oversight to a team of technical and scientific staff involved in supporting clinical teams in the management of medical equipment, including commissioning, repair, and servicing, as well as decommissioning. This involves providing expert advice and assistance to...
-
Head Of Clinical Engineering
Há 2 dias
Viseu, Portugal Nhs Tempo inteiroThe Head of Clinical Engineering provides leadership and oversight to a health board wide team of technical and scientific staff involved in supporting clinical teams in the management of medical equipment, which includes its commissioning, repair and servicing, and decommissioning.In meeting this challenge, the Head of Clinical Engineering provides expert...
-
Heart Failure Staff Nurse
2 semanas atrás
Viseu, Portugal Nhs Tempo inteiro.This post offers the successful candidate the opportunity to develop the specialist knowledge and skills required to support heart failure patients within the Integrated Heart Failure Service (IHFS).The post holder should be an experienced band 5 nurse looking to develop their own knowledge and skills within the heart failure specialty, working with the...
-
IT Operations Specialist
Há 6 dias
Viseu, Portugal TN Portugal Tempo inteiroJob OverviewAs a Freelance Data Center Technician at TN Portugal, you will be responsible for delivering on-demand support to our global data centers. This is an excellent opportunity to work independently while collaborating with remote teams.Key Responsibilities:Data Center Operations: Monitor data center operations remotely and on-site, quickly diagnosing...
-
Civil Project Support Manager
1 dia atrás
Viseu, Portugal Ferrovial Construction Tempo inteiroKey Responsibilities:As an Infrastructure Administrative Specialist at Ferrovial Construction, your key responsibilities will include:Assisting project directors with administrative tasks to ensure the successful delivery of projects;Managing project documentation, including contracts, orders, permits, and invoices;Developing and controlling project budgets...
-
Heart Failure Staff Nurse
2 semanas atrás
Viseu, Portugal Nhs Tempo inteiroThis post offers the successful candidate the opportunity to develop the specialist knowledge and skills required to support heart failure patients within the Integrated Heart Failure Service (IHFS).The post holder should be an experienced band 5 nurse looking to develop their own knowledge and skills within the heart failure specialty, working with the...
-
Oracle Hcm Consultant
2 semanas atrás
Viseu, Portugal Whitehall Resources Ltd Tempo inteiroSocial network you want to login/join with:Oracle HCM ConsultantWhitehall Resources are currently looking for an Oracle HCM Consultant on a remote basis for an initial 3 month contract.Key responsibilities include:Act as the consultant for the Oracle HCM Cloud Solution, managing data and business processes configuration, security, authorizations, mass...
-
Power Systems Engineer
1 semana atrás
Viseu, Portugal Voltalia Tempo inteiroPower Systems Engineer_Oliveira de Frades (m/f)Our Center Of Expertise Business Line is looking for a Power Systems Engineer who will have the following responsibilities:Analysis of received technical information for a specific project (including RFP/RFQ and tenders) that impacts the Grid Connection design of the project.Ability to calculate the values, and...
