It Support – Process Associate – Spanish – Remote Portugal-Cpg057052
Há 7 dias
.Job Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057052)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of IT Support – Process Associate – Spanish – Remote PortugalWe are looking for a colleague with a good level of Spanish (C1), Portuguese (C1) and English (B2) and a passion for finding a solution for customers' tech problems.ResponsibilitiesProvide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader.Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and document all cases, with accurate description of all troubleshooting steps followed.Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required.Arrange working schedules with colleagues flexibly, according to business needs.
Shifts are rotating based on the following: Monday to Sunday split in shifts covering from 00:00 to 24:00.RequirementsMinimum qualificationsVery good knowledge of Spanish, Portuguese, and English Language.Basic understanding of computer systems, mobile devices, and other tech products.Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.
).Analytical thinking and self-starter.Good interaction skills.Collaborative approach.Preferred qualificationsClient management expertise.High motivation and ability to learn, eagerness to invest in personal growth.Flexibility to change shifts based on urgent process requirements.What can we offer?Attractive salary.Stable job offers - employment contract.Work in a multicultural and diverse environment with employees from over 30 countries.Genpact supports language courses, professional trainings, and great career development opportunities.Free access to our award-winning learning platform.Benefits such as Private Medical Package, Meal Vouchers, or Access to wellness programs
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Lisboa, Lisboa, Portugal Genpact Tempo inteiroJob Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057052) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...
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Lisboa, Lisboa, Portugal Genpact Tempo inteiroJob Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057052)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients....
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Lisboa, Lisboa, Portugal Genpact Tempo inteiroJob Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057052)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...
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IT Support – Process Associate – Spanish – Remote Portugal
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Lisboa, Lisboa, Portugal Genpact Tempo inteiroJob Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057052)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...
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IT Support – Process Associate – Spanish – Remote Portugal
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Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with:IT support - Process Associate - Spanish - Remote Portugal, LisbonClient:Location:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:5ad13b12445cJob Views:8Posted:10.02.2025Expiry Date:27.03.2025Job Description:Genpact (NYSE: G) is a global professional services and solutions firm delivering...
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Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with: IT support - Process Associate - Spanish - Remote Portugal, Lisbon Client: Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: 5ad13b12445c Job Views: 8 Posted: Expiry Date: Job Description: Genpact (NYSE: G) is a global professional services and solutions firm delivering...
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Lisboa, Lisboa, Portugal Genpact Tempo inteiroJob Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057051) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We...
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Lisboa, Lisboa, Portugal Genpact Tempo inteiroJob Description - IT Support – Process Associate – Spanish – Remote Portugal (CPG057051)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We...
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