Outbound Communication Team Lead

Há 1 mês

Lisboa, Portugal Tripleten Tempo inteiro

TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.
Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.
TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment.
Please note that after applying for this position, you will be required to complete a test assignment. Successfully completing this assignment will be the first step in the interview process.
We are seeking a proactive and experienced individual to join our team as a Team Lead for Outbound Communication Team . You will lead outbound communication efforts, driving student engagement and conversion through strategic outreach and support. Your role will focus on optimizing communication processes, managing a team of specialists, and ensuring high levels of student satisfaction.
What you will do: Develop and execute strategies to enhance student engagement and conversion.
Implement new communication processes and automation tools.
Recruit, train, and manage a team of outbound communication managers.
Develop the team of outbound managers and share best practices on student retention.
Process Optimization: Streamline outbound communication processes for efficiency.
Utilize CRM systems and communication tools to support operations.
Document and design key student interaction processes.
Analyze metrics to assess and improve outbound communication effectiveness.
Proactively reach out to inactive students to re-engage them in their studies.
Requirements: Ability to collaborate 12 pm - 8 pm CET.
Minimum of 3 years of experience in outbound communication or customer service roles, preferably in EdTech.
Proven experience working with customer retention.
Experience with CRM systems and communication tools such as HubSpot.
Proficiency in English (Upper-Intermediate level or higher).
Flexible, adaptable, and tech-savvy.
Data-driven with strong analytical skills.
What we can offer you: Full-time remote contract-based collaboration.
A comfortable digital office. We use modern digital tools — Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
Diverse and tight-knit team which is spread out across Israel, Serbia, US, Georgia, Armenia and more.
Disclosures At this time we are unable to offer H1B sponsorship opportunities in the USA.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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