Service Desk Agent
2 semanas atrás
.We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you'll thrive in, then you're in the right place.
Join us on our journey to advancing the technological world through innovation and creativity.
Your Role & Responsibilities To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard Interacting with customers on phone, email or chat to resolve their queries Improving skill level through Self-development or nominating training programs Skill Reverification Tests Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team To consistently meet or exceed all agreed Productivity parameters as defined for the process Qualifications & Experience Minimum Requirements Graduate in any stream Required Work Experience Minimum of 1 years' experience in Customer Service or Technical as Voice Support Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times Experience working and managing communications, with multiple cross-functional teams/stakeholders.
Having worked on SAP or similar CRM application Required Language Thresholds: Italian: (C2-Level) English: (C2-Level) Key Skills Team oriented/team player Situational/contextual awareness with the ability to understand the impacts of one's work
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