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.Delivery Manager - Shared Services Center Lisboa Delivery Manager - Shared Services CenterLisboa Lisbon, Lisbon, Portugal Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let's fuse creativity with technology together and build innovative solutions that actively change things for the better. Job Description About the job The Delivery Manager will play a pivotal role in building and overseeing the establishment of a delivery services centre from scratch. This includes setting up processes, infrastructure, and teams to deliver- quality technology services to clients. The ideal candidate will have a strong background in technology service delivery, and team leadership, with experience in- up environments. Key Responsibilities Lead the establishment of a technology delivery centre from inception to operational readiness, including defining processes, infrastructure requirements, and team structures. Collaborate with senior management to develop a strategic roadmap for the- up phase, outlining key milestones, resource requirements, and growth targets. Service Delivery Management: Oversee the-- end delivery of technology services to clients, ensuring timely and- quality service delivery. Develop and implement service level agreements (SLAs), performance metrics, and KPIs to measure and optimise service delivery effectiveness. Client Relationship Management: Build and nurture relationships with clients, understanding their needs, expectations, and strategic objectives. Act as the primary liaison between the services centre and clients, addressing any IT concerns or issues promptly and effectively. Team Leadership and Development: Recruit, onboard, and develop a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement. Provide mentorship and guidance to team members, empowering them to excel in their roles and contribute to the success of the services delivery centre
