Client Support Advisor

Há 4 dias


Lisboa, Portugal Iqvia Argentina Tempo inteiro

.Client Support Advisor - Salesforce Connection Configuration IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. Join IQVIA and help us make the world a better place. Reporting to the Senior Customer Support Analyst, the Client Support Advisor is a member of the software configuration team to ensure that: Software components for any and all branches are properly identified and documented in relation to baseline product deliverables; Automated processes forupdating and maintaining software libraries are properly implemented and maintained; Multiple software configurations are compiled and maintained in relation to target environments; Oversight over softwareconfigurations delivered to QA and ultimately to Production is maintained, and that Product Packages are properly assembled and documented, with full traceability. The role of Senior Customer Support Analyst has a direct impact on the quality and traceability of all software configuration on all platforms and is therefore a direct contributor to the success of the initiative. A variable number of Client Support Advisors is required based on workload. This is accomplished by: Skills & Requirements Must have historical and proven knowledge and practical application of Salesforce.Com Experience Platform as a Service solutions Unique combination of being business-minded and highly analytical Ability to work on multiple tasks and deliver results with aggressive timelines Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face) Ability to speak and write English fluently Take initiative to recommend process improvements and demonstrate creative thinking Demonstrate self motivation and the ability to grasp concepts quickly Understands their actions reflect on the team's success within the organization as well as each member's success Self-motivated towards achieving individual goals as part of organizational goal We'd like to see: Familiarity with third-party integrations Experience in Salesforce Lightning platform High level of attention to detail Why Join? Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success


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