Customer Experience Specialist
2 semanas atrás
.At Too Good To Go, we dream of a planet with no food waste. Imagine if there was something we could all change today that would reduce global warming by 10%. That's how much food waste contributes to the climate crisis. We are on a mission to change that - are you with us? Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 102 Million users, and more than 368 million meals saved. We're proud of what we've achieved so far, but we are just at the start of our journey. In order to support our growing community of Czech speakers users, we are looking for an exceptional Customer Experience Specialist to join the superstar Global Customer Experience team at Too Good To Go. Your mission: Reporting directly to the CX Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You'll inspire and empower them to take action against food waste and to become part of the movement. This position requires availability from Monday to Friday, from 09:00 h to 18:00 h. This position also requires working from the office 3 times per week. Your role You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone. You will answer all questions through some of our SSMM tools (Facebook, App Store, Play Store and Google Reviews). You will handle priority situations (urgent cases). You will be our best ambassador by embodying the philosophy and tone of our brand. You will collaborate closely with other teams to spot challenges early on and enhance efficiency. Requirements You have experience in Customer Service or Account Management. You are fully proficient in Czech and English (C1). You are located (or willing to relocate) in Warsaw, Berlin, Lisbon, Madrid or Milan. You're a first-class and inspiring communicator and are able to draw on those skills to set the bar high. You have experience working with CRMS like Salesforce, Hubspot or SAP. You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. You are detail-oriented and stay focused even when you have to handle repetitive tasks. Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences. Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus. Our Values : We win together We raise the bar We keep it simple We build a legacy We care Benefits & What we offer: 100% Employer paid Health Insurance, option to include your family with significant discounts. Time off: 5 additional holidays on top of the mandatory leave + 3 voluntary days
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French-Speaking Customer Support Specialist
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Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here. Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office. Your Tasks: Communicate with customers...
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Customer Support Specialist
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Italian-Speaking Customer Service Specialist
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Customer Experience Specialist
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Lisboa, Portugal Catawiki Tempo inteiroWho we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist
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Lisboa, Portugal Nestlé Sa Tempo inteiro.Global OOH Customer Experience Project Specialist We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands. Our growth comes from our commitment to...
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Customer Experience Specialist
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Customer Experience Specialist Japanese Speaker
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Customer Experience Specialist
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Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
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Customer Experience Specialist French
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Lisboa, Portugal Catawiki Tempo inteiro**Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist French
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Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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Customer Experience Specialist
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Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design,...
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Customer Experience Specialist
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Lisboa, Portugal Catawiki Tempo inteiro**Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...
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Customer Experience Specialist
4 meses atrás
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
