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Cloud Operations Specialist
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Job Details: Cloud Operations Specialist Full details of the job.
Job Title: Cloud Operations Specialist
Job Description: The Cloud Operations DevOps teams are responsible and accountable for Sage's online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remain available, secure, and performant.
To do this, the Cloud Operations Engineer works closely with product delivery teams by deploying, administering, monitoring, and improving their service. This is a 24/7 operation that requires on-call coverage from each team member to problem solve any service incidents that may arise. Using guidance from Security, Architecture, and Automation subject matter experts, the Cloud Operations Engineer builds and runs infrastructure, operational processes, infrastructure as code, automation of manual processes & improves operational capabilities. These responsibilities include disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities, etc.
Key Responsibilities:
Take personal accountability for their products so that they remain available, secure, and performant.
Take the lead during high-pressure incident scenarios, balancing technical resolution and stakeholder communication.
Participate in our 24x7 on-call rota.
Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and impact Sage's goals.
Coordinate closely with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience.
Get to know the development team's world (source control, builds, backlogs, sprints, Agile, etc.) and bring the development team closer to the operational team's world (Infrastructure, OS, security, scripting, monitoring, etc.) working in a true DevOps role.
Research and build knowledge of new & generally available services, new ways to use technologies, and changing business processes to gain efficiencies and improve customer experience.
Create, maintain, administer, and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product, and customer needs.
Communicate with key stakeholders on planned changes, incidents, and service improvement plans.
Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience.
Enable continuous deployment cycles and on-demand deployment processes.
Perform 'code' and 'code/infrastructure' deployments.
Maintain Configuration Management Databases for key services.
Operate to ISO standards and document all processes.
Adhere to Sage standards and processes.
Work collaboratively across team boundaries.
Monitor budgets, identify potential cost savings, and ensure these are prioritized. Monitor spend across various platforms, identifying gradual increases, ensuring Dev environments remain at optimal spend levels.
Function:
Country: Portugal
Office Location: Oporto; Lisbon
Work Place Type: Hybrid
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At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework, and we want to be transparent in what that looks like when you join our Sage family. Our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices, or customer sites.
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