Customer Implementation Project Manager

Job Req Number: 89745 Time Type: Full Time PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS.
Explore your potential as project manager for global customer implementations If you have solid experience from operations in DSV and would like to explore a new career path in DSV, Global Customer Implementation team (GCI) can offer you possibility to strengthen your skills when implementing our global customers.
In GCI, we drive the implementation of what we have agreed with our customers into daily operations including processes and IT setup.
As part of our team, you will be working with our biggest customers and be exposed to many areas of our business and group functions.
Hence, you will have the opportunity to develop both your personal and professional skills when leading implementation projects.
Join an ambitious and international team Our lineup is international with team members in Denmark, Germany, Netherlands, Romania, Switzerland, Portugal, Sweden and Hong Kong.
We work with customers, sales and operations globally (A&S, Road and Lead Logistics/4PL).
Our projects often have a level of complexity which requires extra attention related to requirements, multiple countries and/or technical setup.
We have the business and technical knowledge internally in DSV, so as a project manager you are adding value by creating structure, giving transparency and planning the work.
A trusted partner to customers and internal stakeholders As a customer implementation project manager, you will be a valued and trusted partner to customers, sales, business, and IT.
You have the overall responsibility for the day-to-day project management in your projects and will lead resources from multiple teams in your projects.
Specifically, your job will involve: Plan and follow-up on assigned projects according to our project management methodology, based on Prince2, and Global Customer Implementation methodology.
Create transparency about status, tasks and issues to stakeholders by reporting and defined project governance e.G.
team and board meetings.
Support sales teams with implementation approach and present capabilities to customers.
Lead and facilitate workshops with customers, business and IT to define requirements and processes.
Lead the design phase for customer tailored solutions, related to both operations and technical setup.
Strong in structure, focused on execution You are the most important asset as a project manager, and if you have the right mindset and motivation, we are ready to teach and train you into the role as project manager.
The optimal candidate has strengths in three main areas: freight forwarding or international logistics, technical knowledge (IT applications, customer integrations), and leading complex projects with international stakeholders.
If you have some of those strengths in combination with strong motivation to develop yourself, we are interested in a joint journey where you by exposure and training can develop your skills.
As a person, you are independent and a leader who knows how to communicate and collaborate to achieve the defined business objectives.
You can stand your ground when challenged, and you know how to navigate in large corporations with many stakeholders.
We are looking for a candidate with the following qualities and profile: You are structured, hands-on, and pragmatic.
You can actively manage stakeholders.
You have a minimum of 5 years relevant experience within global forwarding or international logistics.
You have or have had active experience within project management, BCM or people management.
You speak and write English fluently.
You are willing to travel 10-30 days per year.
It is beneficial but not a must if you have a university degree in logistics and Prince2 certification.
What we offer: Permanent contract (with basic salary in 14 installments per year).
Private medical care.
English courses - financial or co-financed by the company.
Food allowance (EUR 9.60, per working day).
Work schedule 35h/week.
Hybrid and flexible work (3 days in a week at the office).
Comprehensive onboarding program.
Buddy.
Good access to public transport.
DSV – Global Transport and Logistics DSV is a dynamic workplace that fosters inclusivity and diversity.
We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.
You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.
DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.
If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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