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C360 Service Cloud Senior Analyst
1 semana atrás
MAIN PURPOSERichemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons.The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will play a pivotal role in a major,- Maisons, worldwide Salesforce initiative for some of the most prestigious Maisons. You will work in a global environment with highly distributed teams in different countries and time zones.As a Salesforce C Service Cloud Senior Analyst, you will play a crucial role in analysing business processes, gathering requirements, and designing solutions that leverage the Salesforce Service Cloud platform to meet the unique needs of our luxury brands. Your expertise in Salesforce Service Cloud configuration, data analysis, and process optimization will be essential in driving successful implementations and enhancements.You can read more about one of our success stories with the Salesforce platform following this link:RESPONSIBILITIESCollaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our MaisonsConduct detailed analysis of existing business processes and identify opportunities for improvement and optimizationGather and document functional requirements, translating business needs into clear and concise specificationsWork closely with- functional teams, including sales, marketing, customer service, and IT, to design Salesforce solutions that align with business requirementsPerform data analysis and validation to ensure data integrity and quality within Salesforcedevelop user stories requirements, test cases (SIT, UAT) and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals.Work closely with the support team to ensure the proper functioning of the production environment providing business continuity to the operations.Provide guidance and support to users, addressing questions and issues related to Salesforce functionality and processesDevelop a- oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement.Collaborate with developers and technical teams to ensure successful implementation of Salesforce enhancements and integrationsStay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry contextQUALIFICATIONS:Bachelor's degree in Business Administration, Information Technology, or a related fieldProven experience as a Senior Analyst, with a focus on Salesforce implementations and configurationsStrong knowledge of the luxury industry, including its business processes, trends, and customer expectations is a plusSalesforce Administrator certification is a mustSolid understanding of Salesforce platform capabilities, including configuration, workflows, process builder, reports, and dashboardsExperience with data analysis, data modeling, and data management within SalesforceStrong experienced in Agile deliveryExperience with Jira and Confluence suitable.Excellent proficiency in English. Fluency in additional languages is appreciated.Excellent analytical and- solving skills, with the ability to translate business needs into practical Salesforce solutionsStrong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels#J-18808-Ljbffr
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C360 Service Cloud Senior Analyst
4 semanas atrás
Lisboa, Lisboa, Portugal Richemont Tempo inteiroC360 Service Cloud Senior Analyst MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C360 Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be...
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C Service Cloud Senior Analyst
Há 1 mês
Lisboa, Portugal Jaeger Lecoultre Richemont Tempo inteiroC360 Service Cloud Senior Analyst MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C360 Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be...
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C Service Cloud Senior Analyst
4 semanas atrás
Lisboa, Portugal Jaeger Lecoultre Richemont Tempo inteiroC360 Service Cloud Senior Analyst MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C360 Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be...
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C Service Cloud Senior Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Jaeger Lecoultre Richemont Tempo inteiroC360 Service Cloud Senior Analyst MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C360 Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be...
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C360 Service Cloud Senior Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Richemont Tempo inteiroMAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will play...
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C360 Service Cloud Senior Analyst
1 semana atrás
Lisboa, Portugal Richemont Tempo inteiro.MAIN PURPOSE Richemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will...
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C360 Service Cloud Senior Analyst
1 semana atrás
Lisboa, Portugal Tn Portugal Tempo inteiro.Col-wideJob Description:MAIN PURPOSERichemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic...
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C360 Service Cloud Senior Analyst
2 semanas atrás
Lisboa, Lisboa, Portugal Richemont Tempo inteiroMAIN PURPOSERichemont is in search of a skilled Salesforce Senior Analyst to assist in delivering Client engagement solutions and applications to its prestigious Maisons.The Salesforce C Service Cloud Senior Analyst will join the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team, playing a vital role in a significant, multi-Maisons,...
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C360 Service Cloud Senior Analyst
1 semana atrás
Lisboa, Portugal Richemont Tempo inteiroMAIN PURPOSERichemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will play...
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C360 Service Cloud Senior Analyst
1 semana atrás
Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:MAIN PURPOSERichemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic...
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C360 Service Cloud Senior Analyst
1 semana atrás
Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:MAIN PURPOSERichemont is looking for a talented Salesforce Senior Analyst to help supporting the delivery of Client engagement solutions and applications to its Maisons. The Salesforce C Service Cloud Senior Analyst be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic...
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