Customer Support Representative With Greek

Há 1 mês

Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.
We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.
Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Greek speaking Customer Support Representative for their Lisbon offices.
Position: Customer Support Representative Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES: Listen actively to customers' questions and concerns about products and provide accurate and effective solutions to address their needs Offer clear and concise guidance regarding product usage, ensuring customers understand how to use products safely and efficiently Provide detailed information on product ingredients, composition, and safety, answering any queries related to the contents of products Assist in emergency situations, offering immediate support and advice for customers facing issues like product misuse, and escalating critical cases when necessary Maintain up-to-date knowledge of the product line and ensure all customer inquiries are handled with professionalism and empathy Document customer interactions accurately, ensuring detailed records are kept for future reference or further investigation when needed.
REQUIREMENTS: Native/fluent in Greek, both verbbal and written.
Fluent in English (minimum B2 level) Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential 5 days of training, covering product knowledge, customer management techniques, and software programs.
Training includes hands-on practice through on-the-job training During the training period, you will be under a preliminary contract, with the opportunity to sign a 12-month contract upon successful completion Opportunity to work in a supportive environment focused on growth and skill development Relocation support And many others

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