Safety Investigations Specialist I
4 semanas atrás
About The Role
As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy, and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance, and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations, and demands.
What You Will Do
Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.
Report & document issues with reporting parties using various platforms.
Master multiple knowledge base and contact management systems.
Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform.
Appropriately support reporting parties, ask detailed questions in order to sufficiently understand the details of the incident, establish a meticulous relationship, and ensure detailed documentation of the conversation.
Categorize incidents/accidents with appropriate contact types for Special Investigations Unit to further investigate.
Proven excellent interpersonal skills and ability to establish trust.
What You Will Need
Proficiency in Dutch and English is required
Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills.
A minimum of 6 months of customer support experience handling sensitive issues.
Crisis center, law enforcement, or social work experience.
Outstanding verbal and written communication.
Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome with partners/councils.
Customer Centricity.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to ******.
#J-18808-Ljbffr
-
Safety Investigations Specialist I
3 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the RoleWe are seeking a highly skilled Safety Investigations Specialist I to join our team. As a key member of our Safety Investigations team, you will be responsible for investigating and resolving complex safety incidents that occur on our platform.Key Responsibilities:Investigate and document safety incidents, including gathering evidence and...
-
Safety Investigations Specialist I
4 semanas atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the RoleWe are seeking a highly skilled Safety Investigations Specialist to join our team. As a key member of our Safety Investigations unit, you will play a critical role in ensuring the highest level of customer service, accuracy, and timely case resolution.Key Responsibilities:Respond to high-volume, live queue of sensitive incident inbound cases,...
-
Safety Investigations Specialist I
5 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role*** As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
-
Safety Investigations Specialist I
2 meses atrás
Lisboa, Portugal Uber Tempo inteiroAbout The RoleAs a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy, and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance, and Legal - to coordinate and facilitate case...
-
Safety Investigations Specialist I
5 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role*** As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
-
Safety Investigations Specialist I
3 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role** As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
-
Safety Investigations Specialist I
2 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About The Role** As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
-
Safety Investigations Specialist I
5 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role**: As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
-
Process Safety Specialist
Há 1 mês
Lisboa, Portugal Galp Energia España Sau Tempo inteiroAt Galp, we believe that together we can make a difference in society by contributing to a more sustainable energy future. Changes starts with our people, where agility, continuous improvement, internal alignment and external focus are the values that define our organization where everyone, without exception, can reach their ultimate potential. We're...
-
Process Safety Specialist
Há 1 mês
Lisboa, Portugal Galp Energia España Sau Tempo inteiroAt Galp, we believe that together we can make a difference in society by contributing to a more sustainable energy future. Changes starts with our people, where agility, continuous improvement, internal alignment and external focus are the values that define our organization where everyone, without exception, can reach their ultimate potential. We're...
-
Safety Investigation Specialist I
5 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...
-
Safety Investigation Specialist I
2 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...
-
Safety Investigation Specialist I
5 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...
-
Process Safety Specialist
2 meses atrás
Lisboa, Portugal Galp Tempo inteiroAt Galp, we believe that together we can make a difference in society by contributing to a more sustainable energy future. Changes starts with our people, where agility, continuous improvement, internal alignment and external focus are the values that define our organization where everyone, without exception, can reach their ultimate potential. We're...
-
Process Safety Specialist
2 meses atrás
Lisboa, Portugal Galp Tempo inteiroAt Galp, we believe that together we can make a difference in society by contributing to a more sustainable energy future. Changes starts with our people, where agility, continuous improvement, internal alignment and external focus are the values that define our organization where everyone, without exception, can reach their ultimate potential. We're...
-
Safety Investigation Specialist I
Há 3 dias
Lisboa, Portugal Uber Tempo inteiro**About the Role** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance, and Legal - to coordinate and facilitate...
-
Process Safety Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Galp Tempo inteiroAbout the RoleGalp is seeking a highly skilled Process Safety Specialist to join our Corporate Center team. As a key member of our organization, you will be responsible for championing Process Safety implementation and assurance across the company.Key ResponsibilitiesContribute to the development and implementation of Process Safety strategies and...
-
Process Safety Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Galp Energia España Sau Tempo inteiroAbout the RoleGalp Energia España Sau is seeking a highly skilled Process Safety Specialist to join its Corporate Center. As a key member of the team, you will be responsible for championing Process Safety implementation and assurance across the company.Key ResponsibilitiesContribute to the evolving vision of Process Safety and the company's ongoing...
-
Process Safety Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Galp Tempo inteiroAbout the RoleGalp is seeking a highly skilled Process Safety Specialist to join our Corporate Center. As a champion of safety excellence, you will be responsible for implementing and ensuring the effective management of process safety across the organization.Key ResponsibilitiesContribute to the development and implementation of process safety strategies...
-
Safety Investigation Specialist I
5 meses atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role**: As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
