Night Shift Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Anónimo Tempo inteiro

Detalhe da Oferta:Location: Lisbon, PortugalJob Type: Full-time, 40 hours per week (Night Shift: Monday to Sunday, 21h – 06h)About the Role:We are looking for passionate and customer-oriented professionals to join our team as Operations Customer Experts.
In this role, you will provide top-notch support to small and medium-sized businesses, helping them expand their operations across multiple digital channels.
Your main responsibilities will include assisting customers via chat, email, and phone, ensuring they receive the best support experience possible.Responsibilities:Support SMB clients in self-serve advertising, digital marketing, and product-related inquiries.Provide both pre and post-sales support, ensuring a smooth customer journey.Handle customer interactions with empathy, professionalism, and efficiency.Assist with troubleshooting and technical support for advertising tools.Maintain a high Customer Satisfaction Score (CSAT) by delivering excellent service.Requirements:Fluent in English (minimum C1 level, written and spoken).Strong communication and interpersonal skills.Ability to de-escalate situations and handle sensitive information.Team player with a positive and solution-oriented mindset.Quick learner with the ability to adapt to new technologies and processes.Training & Onboarding:15 working days of comprehensive training (8 hours per day, in English).Training includes product knowledge, customer management, and hands-on practice.Compensation & Benefits:Base Salary: €929.00 per month.Additional Benefits:Holiday and Christmas allowances (paid monthly).Meal allowance (€7.00 per working day, paid via prepaid card).Private health and dental insurance (after contract signature, subject to having a NIF and Social Security number).Contract Details:Initial 12-month contract (with potential for a permanent contract after 2 years).Full compliance with Portuguese labor laws (22 vacation days per year + Portuguese public holidays).Workplace & Schedule:Office-based role in Lisbon, Portugal.Night shift schedule, 8-hour shifts (21h–06h) + 1-hour lunch break, Monday to Sunday.Mostrar Email >



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