Client Delivery Executive

Client Delivery Executive page is loaded Client Delivery Executive Apply locations Lisbon, Praça José Queirós time type Full time posted on Posted 22 Days Ago job requisition id R084314 We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job Details About us Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 25,000 people based in more than 100 countries help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to build and thrive in an extraordinary world.
Our Worldpanel colleagues are the global experts in shopper behaviour , offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into a competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.
Role Overview We are looking for a multifaceted, collaborative and experienced Client Delivery Executive to join our Global Client Delivery Organization, based in Portugal, Spain or UK. Reporting to the Global Client Delivery Director both functionally and hierarchically, the Global Data Delivery Executive plays a pivotal role in ensuring seamless delivery of data services worldwide. As a key member of the team, you will embody and promote Kantar Worldpanel's mission and values while upholding the company's image.
You'll be expected to act as an advocate for all kantar regions on supporting some of our main clients in the FMCG industry, by understanding their needs and recommending them the best and most sustainable solutions within legacy and MWP*.
MyWorldPanel is a Kantar cloud-based platform, currently being deployed worldwide, to provide the most intuitive and efficient way to analyse our shopper behaviour's data. The introduction of MyWorldpanel presents the opportunity to significantly enhance the delivery of insights to our retail clients. Equally its introduction is a huge enabler to bring global consistency, efficiency, and automation to many of the operational processes that we have in our business.
Role Description Collaborate closely with the international Kantar Worldpanel team to analyze and improve the performance of GCDs contracts.
Support the Global Data Delivery Lead in successfully delivering global projects.
Develop a comprehensive understanding of Global Data Delivery business processes.
Define and coordinate the implementation and maintenance of a suitable process globally.
Take prompt action on any negative client feedback, devising action plans and recommendations for improvement as vital.
Ensure adherence to commitments, communication standards, and procedures, whether in scheduled production or reactive response to client needs.
Able to satisfy the client on all aspects of the delivery (feasibility, planning and quality check) by facilitating an efficient, accurate and timely delivery of Kantar Worldpanel products and services.
Work in partnership with all partners - Clients, Client Service, Operations team to ensure a timely resolution to all client and client service queries, requests or issues.
Prepare a recommended delivery approach to the Senior team members and to Client Service teams (including Europanel , taking into account the technical possibilities).
Document standard methodologies for all Client Operations processes and communicate them effectively with the wider ambassadors community and relevant partners, ensuring that they are understood and implemented.
Coordinate all related tasks on New Business transitions & re-pitches with Clients including Global CS, the ROC and Operations Teams.
Role requirements and capabilities Bachelor's Degree in Management , Economics, Marketing, Sociology or equivalent experience.
Previous client management experience – preferably within market research and/or the FMCG industry.
Full business proficiency in English (B2 Level Minimum).
Mature communication skills to influence and spur change, facilitate , and enhance performance within a cross-functional matrix environment.
Experience working within a multicultural business environment and developing proven working relationships with clients and colleagues from different countries and cultures.
Inquisitive, with critical thinking, and demonstrate genuine passion for consumer behavior.
Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
Proactive, optimistic, and willing to get involved to achieve the team's goals and objectives .
Highly collaborative and adaptable with the ability to work within different cultural and technical environments.
Outstanding communication skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.
Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority, and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
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Portugal Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
About Us KANTAR Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 25000 people help the world's leading organisations succeed and grow.