Customer Service Agents Technical Support
2 semanas atrás
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Customer Service Agents Technical Support (m,f): German Lighting Solutions, LisbonClient: Not specified
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 9d0c7d48fbf2
Job Views: 4
Posted: 15.03.2025
Expiry Date: 29.04.2025
Job Description:Start: 13th March
Tasks: Handle technical customer contacts for various products via phone, email, chat, and social messaging channels.Provide clear and practical information within set parameters, addressing questions about procedures and services.Assist users with pre-sales inquiries, general questions, and technical support issues.Respond to inbound customer requests and document relevant case information.Appropriately manage and escalate customer issues to higher support tiers.Collaborate with other technicians to resolve or properly close help tickets.Manage an individual ticket queue and follow management direction, providing feedback as needed.Profile: German C2
English B2
Experience in Customer Support (preferable)
Benefits: Excellent remuneration package based on experience, skills, and performanceLife InsuranceMeal allowance + Transport allowancePrivate health insuranceRelocation package:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy classAccommodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
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