Global Servicenow Platform Owner

3 semanas atrás


Porto, Portugal Buscojobs Portugal Tempo inteiro

As a Global ServiceNow Platform Owner, you will be the driving force behind a seamless and efficient platform experience, ensuring top-notch performance, availability, and security.
You will craft a visionary strategy, uncover hidden opportunities, and forge strong bonds with cross-functional teams to propel the platform forward.
In your new role, you will:
Oversee the day-to-day management and administration of the ServiceNow platform, ensuring optimal performance, availability, and security.
Develop and implement a long-term strategy for the ServiceNow platform, aligning it with the organization's overall goals and objectives.
Identify opportunities for process improvement and automation, and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness.
Work closely with cross-functional teams, including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements.
Manage relationships with ServiceNow vendors and partners, ensuring timely resolution of issues and effective communication.
Develop and maintain key performance indicators (KPIs) and metrics to measure the platform's performance and identify areas for improvement.
With your proactive approach, analytical mindset, and efficient communication skills, you can drive the ServiceNow platform forward, generating and implementing innovative solutions while fostering strong, collaborative relationships with cross-functional teams.
You are best equipped for this task if you have:
A Bachelor's degree in Computer Science, Software Engineering, or any similar field of studies.
At least 3 years of working experience as a ServiceNow Platform Owner or in a similar role.
Deep understanding of the ServiceNow platform. HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations product experience is a plus.
Experience with ServiceNow upgrades, customizations, and integrations with a focus on staying in the latest version and keeping the system as out of the box as possible.
Familiarity with ITIL, especially incident and change management.
Knowledge of HR, Finance, and Procurement processes and systems, with the ability to understand and address each need, will be a big advantage.
Strong analytical mindset, problem-solving skills, and excellent communication skills.
Fluency in English (mandatory).
Please send us your CV in English.

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